Centurion On-Site Customer Support Specialist

Placements24; Gauteng; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Training & development

Retirement fund

Medical aid

Team environment

Job summary

Placements24 in Gauteng is seeking a proactive Customer Support Specialist to join their on-site team in Tembisa. You will handle inquiries, guide product features, and build strong customer relationships with efficient, empathetic service.

The role emphasizes first-contact resolution, accurate CRM logging, and collaboration with internal teams to ensure a seamless customer experience in a structured office setting in Tembisa.

Qualifications

• Minimum of a Grade 12 certificate or equivalent.
• Demonstrable experience in a similar customer support role.
• Exceptional interpersonal and communication skills, with a clear and patient tone.

Responsibilities

• Handle inbound customer calls and emails, providing first-contact resolution for inquiries and issues.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Accurately record customer details, transaction histories, and support case notes.
• Identify and report trends in customer issues to contribute to service improvements.
• Collaborate with internal teams to ensure seamless customer experience and issue resolution.
• Follow communication guidelines and best practices to maintain service quality standards.

Skills

Customer service

Communication

Education

Grade 12

Tools

MS Office Suite

CRM systems

Job description

Our client is looking for a proactive and customer-centric Customer Support Specialist to join their established team in Tembisa . This role is vital in ensuring that our customers receive outstanding assistance and that their needs are met with efficiency and care. You will be instrumental in building and maintaining strong customer relationships by providing effective solutions and insightful guidance. As an on-site position, you will benefit from direct interaction with colleagues and a structured work environment, fostering teamwork and immediate problem-solving.

About the Role

Our client is looking for a proactive and customer-centric Customer Support Specialist to join their established team in Tembisa . This role is vital in ensuring that our customers receive outstanding assistance and that their needs are met with efficiency and care. You will be instrumental in building and maintaining strong customer relationships by providing effective solutions and insightful guidance. As an on-site position, you will benefit from direct interaction with colleagues and a structured work environment, fostering teamwork and immediate problem-solving.

Key Responsibilities

• Handle inbound customer calls and emails, providing first-contact resolution for inquiries and issues.
• Guide customers through product features, troubleshooting steps, and service offerings.
• Accurately record customer details, transaction histories, and support case notes.
• Identify and report trends in customer issues to contribute to service improvements.
• Collaborate with internal teams to ensure seamless customer experience and issue resolution.
• Follow communication guidelines and best practices to maintain service quality standards.

Requirements

• Minimum of a Grade 12 certificate or equivalent qualification.
• Demonstrable experience in a similar customer support role.
• Exceptional interpersonal and communication skills, with a clear and patient tone.
• Proficiency in MS Office Suite and customer relationship management (CRM) systems.
• A keen eye for detail and the ability to multitask in a fast-paced office environment.
• Commitment to providing excellent service in an on-site setting.

Benefits

• A stable, full-time position with a competitive salary.
• Potential for performance incentives and annual salary reviews.
• Access to company-sponsored training and development programs.
• Retirement fund and medical aid contributions.
• A supportive team atmosphere within a well-established company in Tembisa .