Senior Customer Support Lead - On-site Growth & Perks

Placements24; Klerksdorp; On-site; ZAR 360,000 - 520,000; Full time

Benefits offered by this job

Competitive salary

Medical & dental

Retirement fund

Leadership training

Annual leave

Permanent employment (Klerksdorp)

Team lunches

Incentives

Company resources

Dynamic environment

Job summary

Placements24 in Klerksdorp is seeking a proactive Customer Support Executive to lead complex inquiries, resolve issues, and drive customer satisfaction. This on-site role emphasizes hands-on leadership, collaboration with sales and product teams, and mentoring junior staff to uphold service excellence.

The ideal candidate will have strong communication, CRM know-how, and the ability to analyze feedback to implement improvements.

Qualifications

• Requires proven experience in a senior customer support role.
• Excellent communication, negotiation and conflict-resolution skills.
• Strong understanding of customer service best practices and CRM systems.
• Ability to lead and motivate a support team.
• Analytical skills to interpret customer data and feedback.
• Strong organizational and time-management skills.
• Commitment to providing exceptional customer service.

Responsibilities

• Handle escalated customer complaints and issues with professionalism and efficiency.
• Provide comprehensive support and resolution for complex customer problems.
• Develop and implement strategies to improve customer retention and satisfaction.
• Train and mentor junior customer support staff.
• Analyze customer feedback and identify areas for service improvement.
• Collaborate with sales and product teams to address customer needs.
• Maintain accurate records of customer interactions and resolutions in the CRM.
• Proactively engage with customers to ensure their ongoing satisfaction.
• Contribute to the development of support policies and procedures.
• Act as a liaison between customers and internal departments.

Skills

Customer support leadership

Communication

CRM proficiency

Team motivation

Data analysis

Organization & time mgmt

Customer service excellence

Education

High school diploma

Bachelor's degree preferred

Tools

CRM systems

Office software

Job description

Placements24 in Klerksdorp is seeking a proactive Customer Support Executive to lead complex inquiries, resolve issues, and drive customer satisfaction. This on-site role emphasizes hands-on leadership, collaboration with sales and product teams, and mentoring junior staff to uphold service excellence.

The ideal candidate will have strong communication, CRM know-how, and the ability to analyze feedback to implement improvements.