Customer Experience Specialist - East London Office

Placements24; East London; Sur place; ZAR 180 000 - 240 000; Plein temps

Avantages offerts par ce poste

Medical aid

Pension fund contributions

Career development

Résumé du poste

WhatJobs Direct in East London is seeking a Customer Experience Specialist to join our team. This office-based role focuses on resolving inquiries and ensuring a positive customer journey, with a friendly, professional demeanor and strong communication skills.

You will manage orders, returns, and CRM records while collaborating with colleagues to meet service goals and improve customer satisfaction in a dynamic environment.

Qualifications

• Previous experience in a customer service or customer experience role is essential.
• Excellent verbal and written communication skills, with a friendly and professional demeanor.
• Strong problem-solving abilities and the capacity to handle challenging customer situations.
• Proficiency in using customer service software and basic computer applications.

Responsabilités

• Handle inbound customer inquiries via phone, email, and face-to-face interactions.
• Resolve customer issues and complaints promptly and effectively, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Process orders, returns, and exchanges accurately.
• Identify customer needs and suggest appropriate solutions or products.
• Maintain accurate customer records and update CRM systems regularly.
• Escalate complex issues to relevant departments or supervisors.
• Contribute to team goals and performance metrics.
• Gather customer feedback to identify areas for service improvement.

Connaissances

Verbal communication

Written communication

Problem solving

Multitasking

CRM software

Formation

High school diploma or equivalent

Further education or certifications (a plus)

Outils

CRM software

Description du poste

WhatJobs Direct in East London is seeking a Customer Experience Specialist to join our team. This office-based role focuses on resolving inquiries and ensuring a positive customer journey, with a friendly, professional demeanor and strong communication skills.

You will manage orders, returns, and CRM records while collaborating with colleagues to meet service goals and improve customer satisfaction in a dynamic environment.