Full-Time Customer Solutions Specialist

Placements24; Upington; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid options

Paid annual leave

On-the-job training

Job summary

Placements24 in Upington, Northern Cape, is seeking a Customer Solutions Associate to assist customers, resolve issues, and ensure a positive experience with our services. The role emphasizes clear communication, service guidance, and strong client relationships within a community-focused organization.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric attitude.

Qualifications

• Previous experience in a customer service or client support role is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Proficiency in using computers and basic software applications.
• High school diploma or equivalent required.
• Ability to work effectively in a team environment.
• Must be based in or able to commute to Upington, Northern Cape.
• A friendly demeanor and customer-centric attitude.

Responsibilities

• Handle customer inquiries and provide information regarding services.
• Assist customers in resolving issues related to their accounts and services.
• Process service requests and update customer information accurately.
• Communicate effectively with customers via phone, email, and in person.
• Ensure customer satisfaction by providing efficient and friendly service.
• Identify customer needs and recommend appropriate solutions or services.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with team members to ensure seamless service delivery.
• Adhere to company policies and procedures.

Skills

Communication skills

Problem solving

Team player

Computer literacy

Education

High school diploma or equivalent

Job description

Placements24 in Upington, Northern Cape, is seeking a Customer Solutions Associate to assist customers, resolve issues, and ensure a positive experience with our services. The role emphasizes clear communication, service guidance, and strong client relationships within a community-focused organization.

The ideal candidate will have excellent communication skills, problem-solving abilities, and a customer-centric attitude.