On-Site Client Success Advisor – Stellenbosch

Placements24; Stellenbosch; Sur place; ZAR 180 000 - 300 000; Plein temps

Avantages offerts par ce poste

On-site work

Career advancement

Medical aid

Retirement fund

Training programs

Stellenbosch locale

Résumé du poste

WhatJobs Direct is seeking a proactive Client Support Advisor to join our Stellenbosch, Western Cape team. You will handle client inquiries, resolve issues, and enhance the client experience in a fast-paced, on-site environment.

Strong communication, CRM proficiency, and relationship-building are essential for success. The role offers an on-site position with opportunities for career development and a comprehensive benefits package, including medical aid and retirement fund, in a vibrant

Qualifications

• / High school diploma or equivalent; further education a plus.
• / Experience in customer support, client advisory, or account management.
• / Excellent communication and rapport-building abilities.

Responsabilités

• Provide exceptional customer support via phone, email, and in-person interactions.
• Investigate and resolve customer complaints and issues effectively.
• Maintain accurate and up-to-date client records in the CRM system.
• Educate clients on product features, services, and best practices.
• Identify opportunities for service improvement and provide feedback to management.
• Build and maintain strong, long-lasting client relationships.
• Process client requests, orders, and account updates accurately.
• Collaborate with internal departments to ensure seamless client experiences.

Connaissances

Customer support

Communication skills

Interpersonal skills

CRM software

Problem solving

Teamwork

Independent work

Formation

High school diploma

Outils

Ticketing systems

CRM software

Description du poste

WhatJobs Direct is seeking a proactive Client Support Advisor to join our Stellenbosch, Western Cape team. You will handle client inquiries, resolve issues, and enhance the client experience in a fast-paced, on-site environment.

Strong communication, CRM proficiency, and relationship-building are essential for success. The role offers an on-site position with opportunities for career development and a comprehensive benefits package, including medical aid and retirement fund, in a vibrant