NOC Tier 1 Network Engineer – 24/7 Support

Frogfoot Networks (Pty) Ltd; Gauteng; In loco; ZAR 180.000 - 240.000; Tempo pieno

Descrizione del lavoro

Frogfoot Networks (Pty) Ltd is seeking two NOC Tier 1 Engineers to join the NOC Team within the Assurance Department. You will provide first-line technical support across multiple channels, apply structured troubleshooting, and maintain clear communication with customers to resolve incidents efficiently.

The role is 24/7 with standby duties, requiring strong networking knowledge, proactive service mindset, and the ability to work with vendors and internal teams to deliver high-quality support.

Competenze

• Matric (essential) and A+ or N+ (essential).
• 1+ years IT / Network technical support experience (essential).
• Basic to intermediate networking concepts (LAN, WAN, routing).
• IP addressing and subnetting (IPv4 and IPv6).
• Network and routing protocols.
• Troubleshooting tools such as traceroute, ping, nslookup.
• Fibre and networking fundamentals.
• Working in a 24/7 operational environment with shifts, after-hours work, and standby rotation.

Mansioni

• Identify, prioritise, and resolve incidents received from customers and internal departments.
• Provide 1st-level technical support to customers, internal teams, and other support tiers.
• Troubleshoot a wide range of networking issues and apply correct diagnostic tools (ping, traceroute, nslookup, etc.).
• Provide remote support to on-site engineers and end users during troubleshooting.
• Ensure incidents are managed effectively in line with company policies, technical standards, and required timelines.
• Maintain accurate and timely customer communication while owning issues end-to-end through to resolution.
• Escalate faults to external vendors or internal departments when required, ensuring full ownership and follow-through.
• Support other NOC engineers to achieve first-call resolution and high-quality service.
• Follow standard escalation procedures for unresolved issues.
• Liaise and collaborate with vendors and internal departments to resolve complex technical faults.
• Ensure all tickets are escalated timeously to maintain SLA compliance, escalating further to management where needed.
• Assist the Training Manager with creating technical training material.
• Support management with reporting tasks, including SLA reports, trend analysis, and root cause analysis (RCAs).
• Contribute to continuous documentation and administrative duties where required.

Conoscenze

Network basics

Troubleshooting

Remote support

24/7 operations

Communication

Formazione

Matric (essential)

A+ or N+ (essential)

Strumenti

Ping

Traceroute

Nslookup

Descrizione del lavoro

Frogfoot Networks (Pty) Ltd is seeking two NOC Tier 1 Engineers to join the NOC Team within the Assurance Department. You will provide first-line technical support across multiple channels, apply structured troubleshooting, and maintain clear communication with customers to resolve incidents efficiently.

The role is 24/7 with standby duties, requiring strong networking knowledge, proactive service mindset, and the ability to work with vendors and internal teams to deliver high-quality support.