NOC Support Engineer: Network Ops & Learning Path

Reflex Solutions; Johannesburg; On-site; ZAR 420,000 - 660,000; Full time

Job summary

Reflex Solutions in Johannesburg is seeking a NOC Support Engineer to identify and resolve network issues, learn troubleshooting across hardware, software, and connectivity, and collaborate with senior engineers. You will monitor networks, document actions, and participate in ongoing training to stay ahead of technologies.

The role requires 3–5 years in a NOC, relevant IT qualifications, and strong communication. On-site work with potential shifts and on-call rotations is expected.

Qualifications

• Diploma / associate degree in IT or related field; N6 National Diploma for technicians may be considered.
• Networking certifications required: N+, HCIA and/or CCNA, MCSA, ITIL Foundation.
• Minimum 3-5 years’ work experience in a NOC role at an advanced level.
• Experience with network monitoring and diagnostic tools.
• Proficiency in troubleshooting hardware, software, and network-related problems.
• Knowledge across IP connectivity, VLANs, Spanning Tree, ERPS, Routing; basic router/switch config; OSPF/ISIS/BGP.
• Fibre knowledge (GPON, Active Ethernet) and related network backups an advantage.
• Excellent verbal and written communication skills; able to work under pressure.

Responsibilities

• Troubleshooting Support: Respond to and resolve network issues reported by end-users or escalated by support teams.
• Learn and apply troubleshooting techniques for hardware, software, and network connectivity.
• Incident Response: Assist in the timely resolution of incidents, minimizing downtime and impact on operations.
• Collaboration: Work closely with other team members, including senior engineers, to learn and share knowledge.
• Documentation: Maintain accurate records of troubleshooting activities and contribute to the knowledge base.
• Learning and Development: Participate in training sessions and stay updated on industry best practices.
• Network Monitoring: Use network monitoring tools to identify and address performance issues.
• Customer Support: Provide support to end-users for basic network-related queries and issues.
• Automation Assistance: Learn about automation tools and contribute ideas to streamline processes.

Skills

Network troubleshooting

Analytical thinking

Team player

Communication skills

Learning agility

Education

Diploma / associate degree in IT or related field

Networking certifications (N+/HCIA/CCNA/MCSA/ITIL)

Tools

PRTG

Libre NMS

Netbox

NCE

u2000

Job description

Reflex Solutions in Johannesburg is seeking a NOC Support Engineer to identify and resolve network issues, learn troubleshooting across hardware, software, and connectivity, and collaborate with senior engineers. You will monitor networks, document actions, and participate in ongoing training to stay ahead of technologies.

The role requires 3–5 years in a NOC, relevant IT qualifications, and strong communication. On-site work with potential shifts and on-call rotations is expected.