NOC Manager

JVR Software; Johannesburg; On-site; ZAR 600,000 - 1,000,000; Full time

Job summary

Network Finance in Gauteng is seeking a seasoned NOC Manager to lead, mentor, and develop Tier 1 and Tier 2 NOC teams, ensuring 24/7 operations and service availability.

You will monitor performance metrics, manage incidents, ensure SLA compliance, and drive automation and continuous improvements across network operations.

Qualifications

• Qualification in Information Technology, Networking, Telecommunications, or related field.
• Industry certifications advantageous.
• Experience managing a NOC within a Telecommunications or ISP environment.
• Experience leading technical support and network operations teams.
• Experience with incident management and service delivery.
• Experience in SLA-driven environments.
• Experience managing escalations and major network incidents.
• Experience improving operational performance through process optimisation and automation.
• Knowledge of LTE, Fibre, Virtual APNs, IP networking.
• Network monitoring and performance management.
• Incident management and root cause analysis.
• Operational reporting and analytics.

Responsibilities

• Lead, mentor, and develop Tier 1 and Tier 2 NOC teams.
• Oversee 24/7 network operations and service availability.
• Monitor network performance, uptime, latency, and service quality metrics.
• Ensure SLA compliance and effective operational support delivery.
• Manage incident response, outage restoration, and root cause analysis activities.
• Act as the primary escalation point for critical incidents and major client issues.
• Produce performance reports, operational insights, and ticket trend analysis.
• Drive continuous improvement initiatives across network operations.
• Implement monitoring, automation, and operational efficiency enhancements.
• Collaborate with field services and operations teams to coordinate technical resolutions.
• Identify trends and proactively mitigate risks before they impact service delivery.

Skills

NOC management

Team leadership

Incident management

SLA management

Automation

Network monitoring

Performance reporting

Root cause analysis

Education

IT / Networking qualification

Job description

Employer Network Finance Location Gauteng Job type General Management Salary Not specified Posted 2 Nov 2026

Key Responsibilities

• Lead, mentor, and develop Tier 1 and Tier 2 NOC teams.
• Oversee 24/7 network operations and service availability.
• Monitor network performance, uptime, latency, and service quality metrics.
• Ensure SLA compliance and effective operational support delivery.
• Manage incident response, outage restoration, and root cause analysis activities.
• Act as the primary escalation point for critical incidents and major client issues.
• Produce performance reports, operational insights, and ticket trend analysis.
• Drive continuous improvement initiatives across network operations.
• Implement monitoring, automation, and operational efficiency enhancements.
• Collaborate with field services and operations teams to coordinate technical resolutions.
• Identify trends and proactively mitigate risks before they impact service delivery.

Job Experience and Skills Required

• Relevant qualification in Information Technology, Networking, Telecommunications, or a related field.
• Industry certifications will be advantageous.
• Proven experience managing a NOC within a Telecommunications or ISP environment.
• Experience leading technical support and network operations teams.
• Strong background in incident management and operational service delivery.
• Experience working within SLA-driven environments.
• Demonstrated ability to manage escalations and major network incidents.
• Experience improving operational performance through process optimisation and automation.
• LTE technologies.
• Fibre connectivity solutions.
• Virtual APNs.
• IP networking.
• Network monitoring and performance management.
• Incident management and root cause analysis.
• Operational reporting and analytics.
• Network troubleshooting and diagnostics.
• Software Developers (Back-End, Front-End, Full Stack)
• Business & Systems Analysts
• BI & SQL Experts
• UI/UX Professionals
• Data Scientists & Data Analysts
• Infrastructure Specialists
• Cybersecurity Specialists
• SEO / Digital Designers

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