Client Success & Onboarding Leader

Point. Your Marketing Investment Partner; South Africa; On-site; ZAR 480,000 - 700,000; Full time

Job summary

Point. Your Marketing Investment Partner is seeking a Customer Success Manager to oversee client onboarding and ensure successful implementation of new clients. This role focuses on adhering to service level agreements and requires effective management of client teams for successful project performance.

The ideal candidate will create comprehensive training strategies and foster client relationships while working closely with the Customer Obsessed Team to ensure clients derive maximum value from our solutions.

Responsibilities

• Ensure new clients onboard with utmost diligence.
• Pre-planned onboarding strategy to retain and grow customers.
• Help clients understand the products and services.

Job description

Point. Your Marketing Investment Partner is seeking a Customer Success Manager to oversee client onboarding and ensure successful implementation of new clients. This role focuses on adhering to service level agreements and requires effective management of client teams for successful project performance.

The ideal candidate will create comprehensive training strategies and foster client relationships while working closely with the Customer Obsessed Team to ensure clients derive maximum value from our solutions.