Groups and Events Coordinator

Kerzner International; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

One&Only Cape Town, part of Kerzner International, seeks a Groups & Events Coordinator. You will represent the hotel during site inspections, respond to inquiries, and prepare tailored proposals.

You will negotiate contracts and ensure all booking details are accurately captured in Delphi and Opera. Responsibilities include conducting show rounds, coordinating with departments, preparing group resumes and function sheets, and ensuring VIPs, groups and events are well prepared and delivered to a

Qualifications

• Minimum 1 year in a 4/5* environment.
• Diploma or qualification in Hospitality Management.
• Experience in Sales or Event Management is preferable.
• Strong communication, interpersonal and customer service skills.
• Compliance with hygiene and health and safety legislation/guidelines.
• Decision making and attention to detail.

Responsibilities

• Coordinate with clients during site inspections and visits.
• Prepare tailored proposals and negotiate contracts for groups/events.
• Ensure booking details are captured accurately in Delphi and Opera.
• Conduct show rounds and understand hotel facilities for client needs.
• Coordinate with operational departments and prepare group resumes and function sheets.
• Lead pre-con meetings and ensure departments are prepared for VIPs, groups and events.
• Manage client relationships through the entire event lifecycle, including deposits and payments.

Skills

Communication skills

Interpersonal skills

Customer service

Sense of urgency

Education

Hospitality diploma/qualification

Job description

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Set in the vibrant heart of Cape Town’s waterfront, surrounded by restaurants, shopping, art and entertainment; on the doorstep of Table Mountain; and within easy reach of spectacular beaches, national parks, and winelands; One&Only Cape Town is the ultimate curator of discovery, from active adventures, to mindful moments and exclusive, tailored experiences. The warm South African charm is one of our most unique and valued assets. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion

The role is focused onGroups & Events Coordinatorat One&Only Cape Town. It involves representing the hotel during site inspections and client visits, responding promptly to enquiries, preparing tailored proposals, negotiating contracts and ensuring all booking details are accurately captured in Delphi and Opera.

The position requires conducting show rounds, understanding the hotel’s facilities and activities, and working closely with clients to understand their requirements and expectations. The employee is responsible for coordinating with operational departments, preparing group resumes and function sheets, conducting pre-con meetings, and ensuring that all departments are fully prepared for VIPs, groups and events.

The role also involvesmanaging the client relationship throughout the entire event, including monitoring deadlines, menu selections, deposits, room pickup and attrition dates. The employee must ensure deposits and payments are received on time, meet and greet clients on arrival, introduce them to the relevant hotel teams, and regularly check that the client is satisfied with the hotel’s delivery.

Financial and administrative responsibilities include preparing pro forma invoices, monitoring billing, finalizing group and event accounts, ensuring daily billing for larger events, and addressing any concerns raised by clients with the appropriate departments.

Overall, this position requires someone who ishighly organized, sales-driven, detail-oriented and confident in dealing with clients, with strong knowledge of hotel operations, group accommodation, food and beverage, functions and events. Excellent communication, negotiation and relationship-management skills are essential, as well as the ability to coordinate multiple departments and ensure that every group or event receives a high-quality and seamless experience.

Skills, Competencies and Requirements

• Minimum 1 years’ experience in a 4/5* environment.
• Diploma or Qualification in Hospitality Management
• Previous experience in Sales or Event Management preferable.
• Good communication, interpersonal and customer service skills.
• Ensuring compliance with hygiene and health and safety legislation/guidelines.
• Sense of urgency, attention to details and decision making skills

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.