Night Auditor | La Residence

The Royal Portfolio; Franschhoek; On-site; ZAR 167,400 - 234,360; Full time

Job summary

La Residence, part of The Royal Portfolio, seeks a Night Auditor to cover 22:00–07:00, ensuring a smooth night operation and a memorable guest experience.

You will work with the Front Office, handle guest queries, run End-of-Day in Opera, audit cash and transactions, and coordinate with other departments to maintain security and reporting.

Qualifications

• Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 year in a Front Office environment.
• Demonstrated excellent English written and verbal communication skills.
• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.
• Strong organizational skills and ability to multitask.
• Ability to work long hours, day and night, including weekends and holidays.
• International experience in a similar environment and travelling experience will be advantageous.
• Driver's license essential, own transport a plus.
• Knowledge of Franschhoek and surrounding areas

Responsibilities

• Welcoming all guests on arrival and ensuring frontline service is seamless.
• Dealing with guest queries and arrange assistance as necessary.
• Audit Front Office cash and related accounts; run End of Day on Opera.
• Maintain front office communications and supervise night operations.
• Work hand in hand with the Front Desk team and other departments.

Skills

Front Office

Microsoft Excel

PowerPoint

Outlook

Opera PMS

Micros POS

Education

Hospitality Diploma

5* Hotel experience

Tools

Microsoft Teams

Job description

The Night Auditor at La Residence is an important role in the hotel operation, on duty from 22:00 - 07:00 daily. In the absence of most staff, and Senior Management, they are required to deliver on The Royal Portfolio’s Purpose, which is “To give our guests a complete experience and a perfect stay".

MAIN DUTIES & RESPONSIBILITIES

• Adherence to company policies and procedures

• Welcoming all Guest upon arrival

• Dealing with Guest queries and arrange assistance as necessary

• Be on the floors at all times, but also ensuring that the Front Office is staffed all the time to ensure Guests are attended to when browsing through the Curio Shop

• Work hand in hand with the Front Desk team and other departments

• To assist guests with information they need about the services at the hotel and surrounds

• To ensure that every guest leaving the hotel with the best guest service experience

• To assist with escorting departing guests to the door and engaging with them about their stay

• Must be able to build relationships with all Guest

• To build and maintain strong culture in Front Office

• Maintain communication within the Hotel, other departments, as well as security with regards to guest’s movement

• Ability to work accurately under pressure

• Ensure all relevant reports have been printed and distributed to the respective departments (handovers, breakfast packs, etc.)

• Audit FOH cash up and corresponding account allocations

• Audit hotel transactions and corresponding account allocations

• Run End of Day Function on Opera

• Ensure Front of House, Front Office & the rest of the property grounds is neat and tidy at all times

• Manages Hotel on absence of Department Heads

• Manages night security and facilitate any irregularities

• Ability to take initiative and make judgement calls re complaints (considering spend and adequate gifting / room drops / vouchers)

• Constant monitoring of PMS and Guest profiling to ensure that the team is updating required information; nationalities, address, remarks, preferences, contact details

• Update and share Guest Feedback to executive and management team

• Ensuring night-to-night Guest services such as document handling, wake-up calls etc; all carried out timeously and accurately

REQUIREMENTS & QUALIFICATIONS

• Hospitality Diploma advantageous or at least 2 years’ experience in a 5* Hotel or 1 years’ experience in a Front Office environment.

• Demonstrated excellent English written and verbal communication skills.

• A strong grasp of operational systems (Micros POS and Opera) and computer literacy in Microsoft Teams, Excel, Word, PowerPoint, Outlook.

• Strong organizational skills and ability to multitask.

• Ability to work long hours, day and night, including weekends and holidays.

• International experience in a similar environment and travelling experience will be advantageous.

• Driver's license essential, own transport a plus.

• Knowledge of Franschhoek and surrounding areas

It is important that the candidate is able to work as part of a team and is a good cultural fit for The Royal Portfolio. South African citizenship is advantageous. A valid work permit is essential if you are not in possession of a South African ID document. Please note it is a condition of employment, that all staff undergo a pre-employment polygraph test.