Night Auditor & Guest Experience Champion

EdUpStairs; Sandton; On-site; ZAR 160,000 - 230,000; Full time

Job summary

EdUpStairs in South Africa seeks a front desk receptionist/night audit to deliver courteous service, welcome guests, answer calls, register arrivals, handle departures, bookings, upsell rooms, and maintain front office records.

You will work long shifts in a hospitality group, with emphasis on accuracy, cash handling, and compliance; skills in MS Office and PMS essential; related training provided.

Qualifications

• Customer service and hospitality knowledge.
• Cash handling and front-office procedures.
• Cash handling and internal controls compliance.

Responsibilities

• Welcomes and registers guests on arrival.
• Answers telephone calls and responds to queries.
• Manages guest departures and processes reservations.
• Promotes room sales and upsells where appropriate.
• Maintains front-office records and administrative tasks.
• Adheres to company standards and service excellence.

Skills

Verbal communication

Written communication

Administrative

Conflict management

Learning agility

Tools

Property Management System (PMS)

MS Office

Job description

EdUpStairs in South Africa seeks a front desk receptionist/night audit to deliver courteous service, welcome guests, answer calls, register arrivals, handle departures, bookings, upsell rooms, and maintain front office records.

You will work long shifts in a hospitality group, with emphasis on accuracy, cash handling, and compliance; skills in MS Office and PMS essential; related training provided.