Night Auditor & Front Desk Agent

Placements24; Upington; On-site; ZAR 83,000 - 124,000; Part time

Benefits offered by this job

Competitive hourly wage

Part-time stability

Hospitality experience

Job summary

Placements24 is seeking a reliable Night Auditor & Front Desk Agent for an on-site role in Upington, Northern Cape. The position requires handling night-time check-ins/outs, guest requests, and essential accounting tasks while maintaining security and service quality throughout the night.

The ideal candidate works well independently, has strong customer service skills, and is able to manage duties across front desk and accounting tasks during overnight hours.

Qualifications

• Previous front desk or hotel operations experience is desirable.
• Strong customer-service focus and professional demeanor.
• Able to communicate clearly and handle guest inquiries calmly.
• Comfortable working independently through the night and managing multiple tasks.

Responsibilities

• Perform check-in and check-out procedures accurately and efficiently.
• Respond to guest inquiries and concerns overnight with courtesy.
• Handle guest complaints and resolve issues to ensure satisfaction.
• Manage night audit processes including reconciling transactions and balances.
• Ensure hotel security during overnight hours and provide guest information.

Skills

Customer service

Attention to detail

Communication

Independent night shift

Education

High school diploma

Tools

PMS software

Job description

About the Role

Our client, a welcoming hotel in the scenic town of Upington, Northern Cape, is seeking a reliable and detail-oriented Night Auditor & Front Desk Agent. This crucial role ensures the smooth operation of the hotel during overnight hours, handling guest check-ins and check-outs, addressing guest needs, and performing essential accounting tasks. The ideal candidate is responsible, possesses excellent customer service skills, and is comfortable working independently through the night. This is an on-site position requiring your dedicated presence at the hotel in Upington to provide continuous service and maintain security throughout the night.

Key Responsibilities

• Perform all check-in and check-out procedures accurately and efficiently.


• Respond to guest inquiries, requests, and concerns promptly and courteously throughout the night.


• Handle guest complaints and resolve issues to ensure guest satisfaction.


• Manage the night audit process, including reconciling daily transactions, balancing cash and credit card reports, and preparing daily financial summaries.


• Ensure the security of the hotel premises during overnight hours.


• Provide information about hotel services, local attractions, and directions.


• Assist with light housekeeping and restocking of common areas as needed during quieter periods.


• Maintain a clean and organized front desk area.


• Adhere to all hotel policies and procedures, particularly those related to safety and security.


• Prepare the front desk for the morning shift.

Requirements

• Previous experience in a front desk or hotel operations role is highly desirable.


• Experience with night auditing and basic accounting procedures is a strong advantage.


• Excellent customer service and communication skills.


• Ability to work independently and manage responsibilities effectively overnight.


• Strong attention to detail and accuracy in financial tasks.


• Proficiency in using hotel property management systems (PMS) is preferred.


• Must be able to work flexible overnight shifts, including weekends and public holidays.


• A friendly, professional, and approachable demeanor.


• Must reside within commuting distance of Upington, Northern Cape.

Benefits

• Our client offers a competitive hourly wage and the opportunity to work in a friendly hotel environment in beautiful Upington.


• This part-time position provides a stable work schedule.


• You will gain valuable experience in hotel operations and gain insight into the critical overnight functions of the hospitality industry.


• Join a supportive team dedicated to providing excellent service to our guests.