Night Auditor & Front Office Supervisor

The Globevest Group; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Medical and retirement benefits

Accommodation or housing allowance

Uniform and meals provided

Advancement opportunities in Pretoria

Job summary

The Globevest Group is seeking a Front Office Supervisor for a reputable hotel in Pretoria. You will oversee the front desk team, manage reservations, and handle guest inquiries to ensure a seamless guest experience from arrival to departure.

The ideal candidate brings leadership, hospitality flair, and excellent communication skills to drive service standards and staff development in a fast-paced environment.

Qualifications

• Matric plus a relevant degree or diploma (Business Administration, Research, Office Management, or similar).
• 1-2 years of experience in a front office or administrative role.
• Strong report writing skills to format clear, professional documents.
• Advanced MS Office skills (Word, Excel, PowerPoint, Outlook).
• Experience with SharePoint or similar workflow platforms.
• Fluent in Afrikaans and English (written and verbal).
• Comfortable working with AI tools in a professional environment.
• Exceptionally well-presented with a professional demeanor.
• Strong written and verbal communication skills.
• Ability to multitask and shift between front office and research support seamlessly.

Responsibilities

• Supervise and coordinate daily front desk activities for efficient service.
• Manage guest check-ins/outs, process payments, ensure accuracy.
• Handle inquiries/requests/complaints promptly with solutions.
• Maintain knowledge of hotel services and local attractions to assist guests.
• Train and mentor new front desk agents with feedback and evaluations.
• Ensure lobby/front desk area is neat and presentable at all times.

Skills

Front office skills

Report writing

MS Office

SharePoint

Afrikaans & English

AI tools familiarity

Multitasking

Professional demeanor

Strong communication

Education

Matric + degree/diploma

Tools

MS Office

SharePoint

PMS software

Job description

Job Description

What You'll Be Doing

• Managing front office operations (approx. 30% of the role) welcoming visitors, handling calls, and ensuring a professional first impression at all times
• Coordinating meeting rooms, boardroom bookings, and office logistics
• Providing dedicated administrative support to the Research team, including data capturing, data management, and general research coordination
• Compiling, formatting, and writing reports and presentations to support research outputs
• Conducting information searches and gathering supporting research material
• Drafting correspondence, taking minutes, and managing documentation
• Managing and maintaining documents and workflows via SharePoint or similar platforms
• Supporting day-to-day office administration as required

What You Need to Qualify

• Matric plus a relevant degree or diploma (Business Administration, Research, Office Management, or similar)
• 1 - 2 years of experience in a front office or administrative role
• Strong report writing skills, with the ability to compile and format clear, professional documents
• Advanced MS Office skills (Word, Excel, PowerPoint, Outlook)
• Experience working with SharePoint or a similar document/workflow management platform
• Fluent in Afrikaans and English (written and verbal)
• Comfortable working with AI tools in a professional environment
• Exceptionally well-presented with a professional and confident manner
• Strong written and verbal communication skills
• Ability to multitask and shift between front office and research support seamlessly

Working Hours
Monday to Thursday: 08:00 16:30
Friday: 08:00 16:00

Our client is seeking a professional and customer-oriented Front Office Supervisor to join a reputable hotel in Pretoria. This role is pivotal in ensuring a welcoming and efficient experience for all guests from arrival to departure. You will supervise the front desk team, manage reservations, handle guest inquiries and complaints, and ensure that all front office operations run smoothly and according to hotel standards. The ideal candidate is a natural leader with a passion for hospitality and excellent communication skills.

About the Role Our client is seeking a professional and customer-oriented Front Office Supervisor to join a reputable hotel in Pretoria. This role is pivotal in ensuring a welcoming and efficient experience for all guests from arrival to departure. You will supervise the front desk team, manage reservations, handle guest inquiries and complaints, and ensure that all front office operations run smoothly and according to hotel standards. The ideal candidate is a natural leader with a passion for hospitality and excellent communication skills.

Key Responsibilities

• Supervise and coordinate the daily activities of the front desk staff, ensuring efficient service delivery.
• Manage guest check-ins and check-outs, processing payments and ensuring accuracy.
• Handle guest inquiries, requests, and complaints promptly and professionally, seeking satisfactory resolutions.
• Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
• Train and mentor new front desk agents, providing ongoing feedback and performance evaluations.
• Ensure the lobby and front desk area are well-maintained and presentable at all times.

Requirements

• Minimum of 2 years of experience in a front office or guest services role, with at least 1 year in a supervisory capacity.
• Proficiency in hotel management software (PMS) and reservation systems.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational skills and the ability to multitask in a fast-paced environment.
• A professional appearance and demeanor.
• High school diploma or equivalent; a diploma in Hospitality Management is a plus.

Benefits

• Competitive salary and potential for service charge distribution.
• Comprehensive medical and retirement benefits.
• Employee accommodation or housing allowance may be provided.
• Uniform and meal provisions during shifts.
• Opportunities for advancement within the hotel group in Pretoria.