Night Auditor / Night Supervisor

The Globevest Group; Pretoria; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Globevest Group in Pretoria is seeking a dedicated Night Auditor / Night Supervisor for an upmarket hotel and conference center. You will oversee end-of-day financials, guest services, and safety during the night shift, bridging day staff and back-office teams.

Responsibilities include posting charges, balancing ledgers, generating nightly revenue reports, and ensuring high guest satisfaction while maintaining strict policy adherence.

Qualifications

• Grade 12 required.
• Diploma in Hospitality Management or related field beneficial.
• 2–3 years Front Office Supervisor/Team Leader experience in a hotel preferred.
• Night audit background and hotel financial reporting experience advantageous.

Responsibilities

• Ensure accurate completion of end-of-day financial and operational procedures.
• Provide courteous front office service during the night shift.
• Post room and conference charges accurately and balance accounts.
• Monitor security and health/safety procedures during the night shift.
• Act as Manager on Duty in the absence of senior management.

Skills

Customer service

Communication

Night operations

Education

Diploma in Hospitality Management

Job description

About the job Night Auditor / Night Supervisor

Salary: Market related

Job type: Permanent

Reference: CWR.NANS.KK.16092026

COMPANY DESCRIPTION:

Our client, an upmarket hotel and conference center in Pretoria is looking for a Night Auditor and Supervisor to join their dynamic team.

JOB DESCRIPTION / PURPOSE:

To ensure accurate completion of end-of-day financial and operational procedures, provide efficient and courteous Front Office services during the night shift, and act as the responsible person for guest service, safety and security during the night. Checks front office accounting records for accuracy and on a daily basis, summarises and compiles information for the hotel's financial records. Tracks room revenue, occupancy percentages, and other front office operating statistics. Prepares a summary of Restaurant dockets and credit card activities reflecting the hotel's financial performance for the day. Posts room charges, Groups DCP charges and also post guest transactions not posted during the day by the front office staff. The Night Auditor acts as a bridge between daytime staff and the back-office team and ensures that all guest requests are taken care of during the graveyard shift and that guests experience a fantastic stay. The Night Auditor also acts as the Manager on Duty during the night shift in the absence of senior management.

• Ensure accuracy and completeness of the night audit, end-of-day procedures and financial reports.
• Deliver consistent, high-quality guest service during night hours.
• Safeguard hotel assets, cash, and confidential information through strict adherence to policies and controls.
• Maintain a safe and secure environment for guests and employees during the night shift.
• Provide clear handover and communication to the day team regarding issues, follow-ups and irregularities noted overnight.

MAIN DUTIES & RESPONSIBILITIES:

Operational and guest service responsibilities:

• Ensure company standards for front office and guest services are met at all times.
• Greet and register guests in a professional and welcoming manner.
• Perform check-in and check-out procedures according to standard operating procedures (SOPs).
• Provide excellent customer service and interpersonal interaction with guests, resolving issues promptly.
• Answer telephones and respond to email or system messages during the night shift.
• Handle wake-up calls, guest requests, and special arrangements (e.g., early breakfast, transport) efficiently.
• Ensure that all front desk employees on duty (if any) are well presented in terms of uniforms and personal hygiene and are punctual.
• Ensure the workplace (front desk, back office, and surrounding area) remains clean, tidy, and organised.

Night audit and financial responsibilities:

• Post room and conference charges to respective folios accurately and on time.
• Post charges to guest accounts that have not been posted or that were incurred on the night audit shift.
• Transfer charges and deposits to master accounts as per SOP.
• Verify that all transactions performed at the front desk are supported by documentary evidence and signatures as necessary and that they have been correctly posted and allocated in the PMS.
• Verify that all charges posted from restaurant, bar, Micros / POS and SPA have reached the correct guest folios and that no dockets are missing.
• Verify all account postings and balances; investigate and resolve discrepancies.
• Verify that room rates are correct and post those rates to guest accounts where required.
• Track room revenues, occupancy percentages, and other front office statistics; prepare daily revenue (for the night shift) and statistics reports.
• Prepare a summary of cash, cheque, and credit card activities and balance all payment types.
• Run end-of-day process in the property management system (PMS) and ensure all required reports are generated, saved and distributed.
• Prepare monthly and daily revenue reports (for the night shift).

Security, safety and compliance responsibilities:

• Monitor hotel entrances, exits and public areas for security and report any suspicious activity.
• Ensure all safety, fire and emergency procedures are understood and followed; act as first point of contact in case of emergency during the night.
• Perform regular night-time walks / security rounds of the property and record findings in the logbook.
• Ensure that health, safety and hygiene regulations are adhered to during the night shift.

Supervisory / leadership responsibilities:

• Handle any guest complaints or contentious issues that cannot be settled directly by team members and provide a fast, professional solution.
• Act as Manager on Duty in the absence of senior management.
• Ensure that guest documentation and information is available, accurate and up to date.
• Supervise the management of debtors, group and individual guest invoicing in accordance with company policies.
• Get involved in recruitment of new team members for front office, when requested by management.
• Integrate and train employees, providing support for skills development and adherence to SOPs.
• Monitor all guest arrivals (especially VIPs and groups) to ensure maximum guest satisfaction through personal recognition and prompt, cordial attention from arrival through departure.
• Review arrival list for all VIPs; check room allocations, amenities and special requests, ensuring they are in place prior to arrival.
• Communicate clearly with all fellow co-workers and managers via logbooks, email and handover reports regarding issues, incidents and follow-up actions.

EDUCATIONAL REQUIREMENTS:

• Grade 12
• Diploma in Hospitality Management or related field will be beneficial

EXPERIENCE AND SKILLS REQUIRED:

• Minimum 2 to 3 years' work experience as Front Office Supervisor or Team Leader - Front Office / Guest Relations in a hotel.
• Minimum 1 year of hotel front desk supervisory experience, experience handling cash, accounting procedures, and general administrative tasks.
• Previous night audit experience and exposure to hotel financial reporting will be an advantage.
• Well-developed communication and customer relations skills.
• Knowledge of hotel Front Office operations, night audit procedures and relevant hotel policies.
• High level of customer service and maintain a high profile in the day-to-day front office operations.
• Strong numerical and analytical skills with the ability to reconcile accounts and identify discrepancies.
• Strong problem-solving skills and ability to work independently during the night shift.
• Highly organised, results-oriented with the ability to be flexible and work well under pressure.
• Willing and able to work night shifts, weekends and public holidays as per the roster.
• High level of integrity, reliability and accountability when working unsupervised.

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