Night Auditor: Front Desk & Night Operations Pro

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Delaire Lodges & Spa is seeking a Night Auditor to assist guests with overnight requests and balance day accounts. You will ensure front desk smooth operation and provide superior service for quests throughout the night shift.

Responsibilities include checking in late arrivals, reporting issues, handling wakeups, and performing cash reconciliations and end-of-day reports. English proficiency and hospitality experience are essential.

Qualifications

• Hospitality diploma or certificate required.
• 2-3 years experience in hospitality or similar role.
• Strong administrative skills and English proficiency.
• Customer service focus with attention to detail.
• Willing to work on weekends/holidays and under pressure.

Responsibilities

• Check in late arrivals and room guests.
• Report maintenance issues promptly and coordinate with teams.
• Answer phone calls and route inquiries appropriately.
• Ensure utility systems are switched off when not in use.
• Post charges, manage dockets, and email FOHM/Guest Relations as needed.
• Complete necessary paperwork, void forms, and handover shifts.
• Verify lodge room rates and communicate discrepancies to leadership.
• Run cashier close, cash register reconciliation, and end-of-day reports (Z-report).
• Prepare wakeup calls, weather cards, and arrival cards for next day.
• Arrange breakfast packs on guest request and handle no-shows in coordination.
• Account for lodge keys, radios, and card machines; keep desk tidy.
• Light candles and operate bunson burners safely.
• Check-out guests with early departures and send handover emails.
• Maintain effective handovers with early/late shifts and log off from Protel.
• React correctly in emergencies (medical, fire, theft).

Skills

Administrative skills

English proficiency

Customer service

Attention to detail

Stress tolerance

Ethical conduct

Interpersonal communication

Planning & organizing

Reliability & adaptability

Self-discipline

Cultural liaison

Flexibility (weekends)

Education

Diploma/certificate in Hospitality

Job description

Delaire Lodges & Spa is seeking a Night Auditor to assist guests with overnight requests and balance day accounts. You will ensure front desk smooth operation and provide superior service for quests throughout the night shift.

Responsibilities include checking in late arrivals, reporting issues, handling wakeups, and performing cash reconciliations and end-of-day reports. English proficiency and hospitality experience are essential.