Night Auditor

Red Ember Recruitment (PTY) Ltd; Wes-Kaap; Sur place; ZAR 201 000 - 312 000; Plein temps

Résumé du poste

Red Ember Recruitment (PTY) Ltd is sourcing a Night Auditor for a 5-star hotel in Franschhoek. The role focuses on guest service, night operations, and accurate Night Audit reporting, coordinating with front office and other departments to ensure a seamless night shift.

The ideal candidate has hospitality qualifications, 2+ years in a similar role, strong English communication, and the ability to upsell hotel facilities while maintaining safety standards. Franschhoek knowledge is a plus.

Qualifications

• Experience in a 5 star luxury hotel environment.
• Excellent interpersonal and communication skills.
• Ability to upsell resort facilities and services.

Responsabilités

• Oversees, coordinates and directs service, operations, logistics and activities of Front Office and other departments during the night shift.
• Responds to guest requests and coordinates with department night teams.
• Ensures Night Audit and reporting are completed and End-of-Day procedures are followed.
• Ensures guest special requests are met and communicated across departments.
• Upsells resort facilities and services including affiliates.
• Adheres to Health and Safety standards.

Connaissances

Interpersonal skills

English proficiency

Upselling

Customer service

Formation

Hospitality qualification

Outils

Microsoft Office

Protel

Description du poste

Our client based in Franschhoek is looking for a Night Auditor to join their team on a Fixed Term Contract. The successful candidate will have to excel in providing service excellence and ensuring that the guest experience is prioritized above all else. As the primary point of contact for guests during the night shift, the Night Auditor handles inquiries, resolves issues, and ensures seamless communication between departments.

Main Responsibilities:

• Oversees, coordinates and directs the service, operations, logistics and activities of the Front Office and other operational departments during their allocated night shift.
• Responds to the requests that are presented by guests during the night operating hours and works closely with the relevant department night team to assist the department managers to ensure a coordinated effort between the different teams.
• Ensures that the Night Audit and reporting is accurately completed and all departments are balanced and that department “End-of-Day” procedures are correctly run.
• Ensuring that all guests’ special requests, requirements are met by all departments and communicated clearly.
• Upselling of other resort facilities and services including our clients' affiliates.
• Adhere to and maintain Health and Safety standards

Requirements

Experience and Skills: Experience in a 5 star luxury hotel environment. Excellent knowledge of Franschhoek area and surrounds. Excellent interpersonal skills to be able to interact with all guests. Excellent communication skills in English, both written and verbal. Excellent knowledge of food and beverage, general knowledge about news and current affairs. Excellent track record in housekeeping, food and beverage, as well as butler duties. Ability to be always courteous, calm under pressure and putting guests first. Computer literate in Microsoft office and Protel.

Inherent Requirements:

Degree or diploma in Hospitality.At least 2 years of experience in a similar role within Hospitality.Valid driver’s license.Ability to work shifts and be flexible in other departments.Exceptional attention to detail.Ability to anticipate guests needs and exceed guests’ expectations.Enthusiastic and passionate about guests, their needs and preferences.Preference will be given to candidates from Franschhoek and neighbouring areas.