Night Auditor DELAIRE GRAFF LODGES & SPA

Delaire (Pty) Ltd.; Stellenbosch; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Delaire Lodges & Spa is seeking a Night Auditor to assist guests with overnight requests and balance day accounts. You will ensure front desk smooth operation and provide superior service for quests throughout the night shift.

Responsibilities include checking in late arrivals, reporting issues, handling wakeups, and performing cash reconciliations and end-of-day reports. English proficiency and hospitality experience are essential.

Qualifications

• Hospitality diploma or certificate required.
• 2-3 years experience in hospitality or similar role.
• Strong administrative skills and English proficiency.
• Customer service focus with attention to detail.
• Willing to work on weekends/holidays and under pressure.

Responsibilities

• Check in late arrivals and room guests.
• Report maintenance issues promptly and coordinate with teams.
• Answer phone calls and route inquiries appropriately.
• Ensure utility systems are switched off when not in use.
• Post charges, manage dockets, and email FOHM/Guest Relations as needed.
• Complete necessary paperwork, void forms, and handover shifts.
• Verify lodge room rates and communicate discrepancies to leadership.
• Run cashier close, cash register reconciliation, and end-of-day reports (Z-report).
• Prepare wakeup calls, weather cards, and arrival cards for next day.
• Arrange breakfast packs on guest request and handle no-shows in coordination.
• Account for lodge keys, radios, and card machines; keep desk tidy.
• Light candles and operate bunson burners safely.
• Check-out guests with early departures and send handover emails.
• Maintain effective handovers with early/late shifts and log off from Protel.
• React correctly in emergencies (medical, fire, theft).

Skills

Administrative skills

English proficiency

Customer service

Attention to detail

Stress tolerance

Ethical conduct

Interpersonal communication

Planning & organizing

Reliability & adaptability

Self-discipline

Cultural liaison

Flexibility (weekends)

Education

Diploma/certificate in Hospitality

Job description

Delaire Lodges & Spa is looking for a Night Auditor to assist guests with their overnight requests and balance accounts for the day shift. The night auditor will be responsible for providing excellent customer service to quests and keep the front desk running smoothly.

RESPONSIBILITIES:

• Checking in late arrivals and room guests;
• Report all maintenance issues (example: if lights are not working, aircons, etc.);
• Answer all phone calls and action accordingly;
• Ensure that the sauna, steam room, gym equipment and aircon’s are all switched off;
• Make sure all charges are posted and dockets are present, if not email FOHM and Guest Relations;
• Check void forms and make sure all paperwork are done;
• Ensure the lodge room rates are all correct and if any discrepancy, to email FOHM and Shift leader;
• Run the close of the Cashier and Cash Register and do the Cash Register Closure reports;
• Run End of Day reports (Z-report);
• Operating outlets prelists and closed off bills balanced;
• Prepare wakeup call list should there be any requests;
• Prepare weather cards and arrival cards for the next day;
• Ensure breakfast packs are ready at given time of guest request;
• Should we have a No-show: move this to the next day for reservations department to handle;
• Make sure all lodge keys at the front desk are accounted for;
• Make sure all radios are on charge;
• Make sure all credit card machines are on charge;
• Check that all stationery is in place and desk is tidy for the next shift;
• Light the tea light candles & sat the bunson burners;
• Check-out lodge guests – if early departure;
• Update and send handover email;
• Do a complete handover with early & late shifts;
• Log off from Protel;
• Able to correctly react and assist in an emergency situation ie: medical, fire or theft.

REQUIREMENTS:

• Hospitality qualifications (diploma/certificate);
• 2-3 years similar experience/hospitality;
• Strong administration skills;
• Proficiency in English;
• Customer service focus;
• Excellent ability to pay attention to detail;
• Stress tolerance & able to work under pressure;
• High standards of ethical conduct, i.e. honesty, integrity;
• Excellent interpersonal and communication skills;
• Planning & Organizing skills;
• Reliable, adaptable and flexible;
• Self-discipline;
• Be alert and innovative;
• The ability to liaise and work with various cultures and religions;
• Must be flexible with working weekends and holidays.

Delaire Graff Estate is an equal opportunity employer.