Night Auditor DELAIRE GRAFF LODGES & SPA

JVR Software; Stellenbosch; Remote; ZAR 134,000 - 201,000; Full time

Job summary

Delaire Graff Estate in Stellenbosch is seeking a Night Auditor to assist guests with overnight requests and balance accounts for the day shift. You will keep the front desk running smoothly while delivering warm, attentive service.

Responsibilities include checking in late arrivals, reporting maintenance, handling calls, closing cash, and generating end-of-day reports. The role requires hospitality qualification and 2-3 years of experience, strong English, and the ability to work weekends and

Qualifications

• Hospitality diploma or certificate required.
• 2-3 years of hospitality experience.
• Proficiency in English and strong organizational skills.
• Attention to detail and high ethical standards.
• Ability to work under pressure and handle emergencies.

Responsibilities

• Check in late arrivals and room guests to ensure smooth arrivals.
• Report maintenance issues promptly and coordinate with teams.
• Answer calls and take appropriate actions for guests.
• Ensure facilities (sauna, gym, aircons) are switched off when needed.
• Post charges, balance cash, and complete cashier close reports.
• Run end-of-day/Z reports and balance outlets with prelists.
• Prepare wake-up calls, arrival/weather cards, and handover emails.
• Log off from Protel and handover to the next shift; respond to emergencies.

Skills

English proficiency

Attention to detail

Stress tolerance

Ethical conduct

Interpersonal skills

Reliability

Flexibility

Multicultural liaison

Weekend/holiday flexibility

Innovative mindset

Education

Hospitality diploma/certificate

Job description

Delaire Lodges & Spa is looking for a Night Auditor to assist guests with their overnight requests and balance accounts for the day shift. The night auditor will be responsible for providing excellent customer service to quests and keep the front desk running smoothly.

RESPONSIBILITIES:

Checking in late arrivals and room guests;

• Checking in late arrivals and room guests;

Report all maintenance issues (example: if lights are not working, aircons, etc.);

Answer all phone calls and action accordingly;

Ensure that the sauna, steam room, gym equipment and aircons are all switched off;

Make sure all charges are posted and dockets are present, if not email FOHM and Guest Relations;

Check void forms and make sure all paperwork are done;

Ensure the lodge room rates are all correct and if any discrepancy, to email FOHM and Shift leader;

Run the close of the Cashier and Cash Register and do the Cash Register Closure reports;

Run End of Day reports (Z-report);

Operating outlets prelists and closed off bills balanced;

Prepare wakeup call list should there be any requests;

Prepare weather cards and arrival cards for the next day;

Ensure breakfast packs are ready at given time of guest request;

Should we have a No-show: move this to the next day for reservations department to handle;

Make sure all lodge keys at the front desk are accounted for;

Make sure all radios are on charge;

Make sure all credit card machines are on charge;

Check that all stationery is in place and desk is tidy for the next shift;

Light the tea light candles & sat the bunson burners;

Check-out lodge guests if early departure;

Update and send handover email;

Do a complete handover with early & late shifts;

Log off from Protel;

Able to correctly react and assist in an emergency situation ie: medical, fire or theft.

REQUIREMENTS:

Hospitality qualifications (diploma/certificate);

2-3 years similar experience/hospitality;

Proficiency in English;

Excellent ability to pay attention to detail;

Stress tolerance & able to work under pressure;

High standards of ethical conduct, i.e. honesty, integrity;

Excellent interpersonal and communication skills;

Reliable, adaptable and flexible;

Be alert and innovative;

The ability to liaise and work with various cultures and religions;

Must be flexible with working weekends and holidays.

Delaire Graff Estate is an equal opportunity employer.