Night Auditor & Front Desk Experience Lead

JVR Software; Wes-Kaap; On-site; ZAR 201,000 - 335,000; Full time

Job summary

JVR Software seeks a professional Front Desk Administrator to manage guest check-ins/outs, handle inquiries, and ensure smooth daily operations. The role emphasizes exceptional service, accurate payments and confidential handling of guest information.

The ideal candidate will have hospitality experience, strong English communication, and the ability to work independently or under pressure, including overnights, weekends, and public holidays.

Qualifications

• South African citizen residing in Cape Town
• Hospitality qualification preferred or equivalent
• Minimum 2 years' experience in a similar 4- or 5-star hospitality role
• Fluent in English with excellent communication and telephone etiquette
• Sound financial acumen and experience in financial reconciliation and reporting
• Well-presented, professional and guest-focused approach
• Strong organisational, planning and problem-solving skills
• Calm, confident and positive demeanour with attention to detail
• Ability to work independently and under pressure
• Strong interpersonal skills and teamwork
• Flexible to work overnight shifts, weekends and public holidays

Responsibilities

• Manage the Front Desk, incoming calls, guest check-ins and check-outs.
• Deliver exceptional guest service and handle enquiries and complaints professionally.
• Complete end-of-day procedures, financial reconciliations and reporting.
• Investigate discrepancies and resolve account-related issues.
• Verify guest information and payment methods accurately.
• Collaborate with Front Office, security and other departments for seamless operations.
• Maintain guest privacy, confidentiality and workplace safety.
• Upsell hotel products and services.
• Handle sensitive situations with tact and professionalism.
• Ensure compliance with hotel policies and service standards.

Skills

Front Desk Operations

Guest Service

Communication

Problem Solving

Teamwork

Education

Matric / Grade 12

Hospitality qualification

Tools

Excel

Opera

Job description

JVR Software seeks a professional Front Desk Administrator to manage guest check-ins/outs, handle inquiries, and ensure smooth daily operations. The role emphasizes exceptional service, accurate payments and confidential handling of guest information.

The ideal candidate will have hospitality experience, strong English communication, and the ability to work independently or under pressure, including overnights, weekends, and public holidays.