Night Auditor

JVR Software; Cape Town; Presencial; ZAR 134 000 - 201 000; Tempo integral

Resumo da oferta

Craven Cottage CC in Western Cape seeks a proactive Front Desk Agent to manage the reception, handle calls and guest inquiries, and ensure a memorable guest experience. You will verify guest details and payments, coordinate with security and departments, and assist with upselling services as needed.

The role requires a minimum of 2 years in a 4/5* hospitality environment, strong communication, and a professional demeanour.

Qualificações

• Minimum 2 years’ hospitality experience in a 4/5* setting.
• Proficiency in Microsoft Office and Opera essential.
• Excellent telephone and email etiquette required.

Responsabilidades

• Manage front desk and all incoming calls.
• Verify guest information and payment methods.
• Ensure high level of guest service and experience.
• Handle guest complaints with tact and confidentiality.
• Upsell products and services when appropriate.
• Perform end-of-day cash handling and reporting.

Conhecimentos

Hospitality experience

Telephone etiquette

Email etiquette

Customer service

Front desk management

Formação académica

Grade 12

Hospitality qualification

Ferramentas

Microsoft Office

Opera

Descrição da oferta de emprego

Duties

• Collaborate and work with all departments to ensure a smooth operation
• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.
• Partner with security to manage risks and matters of concern with guest and employees on duty
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Manage the front desk and all incoming calls
• Confirm and verify guest information and payment methods
• Ensure a high level of guest services and relations to ensure they have a positive experience
• Assist other employees to ensure proper coverage and prompt guest service.
• Upselling of other products and service
• Assist within the Front Office department ensuring productivity and adherence to operating standards, guidelines policies and procedures
• Ensure all guest complaints and enquiries are attended to and resolved
• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.
• Perform and adhere to all guests check in /out policies and procedures
• Ensuring all end of day tasks are completed
• Perform and complete all reporting, cash handling and finance related task as per operational requirements
• Investigate, resolve and report issues found on accounts
• In the absence of the night manager support the team and hotel as per operational requirements
• Perform other duties as and when operationally required

Requirements

• Grade 12
• Hospitality Qualification preferred
• At least 2 years’ experience working in a 4 / 5* hospitality environment within a similar role
• Proficiency in Microsoft Office and Opera essential
• Well-groomed and professional disposition
• Positive and friendly attitude
• Confident and calm demeanour
• Excellent telephone and email etiquette
• Strong organizing and planning skills
• Sound financial acumen
• Ability to multitask and work within a fast paced pressurized and team orientated environment
• Excellent communication and interpersonal skills.
• Strong work ethic
• Strong attention to detail and efficiency pertaining to area of responsibility
• Ability to work without supervision and show initiative.
• Flexibility to work on weekends, public holidays, evenings and as per operational requirements
• Excellent English language essential

Employer Details

Employer Craven Cottage CC Location Western Cape Job type Media/Photography Salary Not specified Posted 30 Oct 2026