Hotel Operations & Guest Experience Lead

Craven Cottage CC; Franschhoek; On-site; ZAR 300,000 - 480,000; Full time

Job summary

Craven Cottage CC, located in Franschhoek, is seeking a Hotel Manager with a diploma in Hospitality Management and at least 5 years of experience in a leadership role within the hospitality industry. The ideal candidate will ensure world-class service delivery, oversee budgeting, and foster positive employee engagement.

Key responsibilities include monitoring service standards, managing department rosters, and maintaining financial accuracy. A valid driver's license and advanced computer skills are essential. Join us to lead our dedicated team and enhance guest experiences.

Qualifications

• Minimum of 5 years’ experience in hotel management or a similar leadership role within the hospitality industry.
• Valid driver's license.
• Ability to operate in a fast-paced and challenging environment.

Responsibilities

• Ensure world-class service to all guests.
• Monitor equipment usage and stock consumption.
• Prepare and propose the annual budget.

Skills

Hospitality Management

Team Leadership

Financial Acumen

Effective Complaint Handling

Communication Skills

Education

Diploma in Hospitality Management

Tools

MS Office

Protel PMS

Job description

Craven Cottage CC, located in Franschhoek, is seeking a Hotel Manager with a diploma in Hospitality Management and at least 5 years of experience in a leadership role within the hospitality industry. The ideal candidate will ensure world-class service delivery, oversee budgeting, and foster positive employee engagement.

Key responsibilities include monitoring service standards, managing department rosters, and maintaining financial accuracy. A valid driver's license and advanced computer skills are essential. Join us to lead our dedicated team and enhance guest experiences.