Night Auditor

Craven Cottage CC; Cape Town; On-site; ZAR 180,000 - 240,000; Full time

Job summary

Craven Cottage CC in Cape Town is seeking an experienced Front Office Supervisor to oversee daily guest services and front desk operations. You will coordinate with all departments to ensure smooth operations and a high standard of guest experience.

The role requires strong communication, a professional demeanor, and the ability to multitask in a fast-paced environment; weekend/evening coverage is required. Proficiency in Opera and Microsoft Office is preferred.

Qualifications

• Grade 12 matric or equivalent.
• Hospitality qualification preferred.
• Minimum 2 years in a 4/5* hospitality environment in a similar role.
• Proficiency in Microsoft Office and Opera essential.
• Well-groomed and professional disposition.

Responsibilities

• Collaborate with all departments to ensure smooth operation.
• Identify and correct unsafe procedures or conditions and report them.
• Manage the front desk and all incoming calls.
• Ensure a high level of guest services and relations for a positive experience.
• Upselling of other products and services.
• Handle guest complaints and enquiries and resolve them.
• Perform end-of-day tasks and reporting, cash handling and finance related tasks as required.
• Assist within the Front Office to ensure productivity and adherence to standards.

Skills

Hospitality experience

Front desk operations

Microsoft Office

Opera PMS

Telephone etiquette

Strong communication

Multitasking

Customer service

Education

Grade 12

Hospitality qualification

Tools

Opera PMS

Job description

Duties:

• Collaborate and work with all departments to ensure a smooth operation


• Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel.


• Partner with security to manage risks and matters of concern with guest and employees on duty


• Protect the privacy and security of guests and coworkers.


• Maintain confidentiality of proprietary materials and information.


• Manage the front desk and all incoming calls


• Confirm and verify guest information and payment methods


• Ensure a high level of guest services and relations to ensure they have a positive experience


• Assist other employees to ensure proper coverage and prompt guest service.


• Upselling of other products and service


• Assist within the Front Office department ensuring productivity and adherence to operating standards, guidelines policies and procedures


• Ensure all guest complaints and enquiries are attended to and resolved


• Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality.


• Perform and adhere to all guests check in /out policies and procedures


• Ensuring all end of day tasks are completed


• Perform and complete all reporting, cash handling and finance related task as per operational requirements


• Investigate, resolve and report issues found on accounts


• In the absence of the night manager support the team and hotel as per operational requirements


• Perform other duties as and when operationally required

Requirements:

• Grade 12


• Hospitality Qualification preferred


• At least 2 years' experience working in a 4 / 5* hospitality environment within a similar role


• Proficiency in Microsoft Office and Opera essential


• Well-groomed and professional disposition


• Positive and friendly attitude


• Confident and calm demeanour


• Excellent telephone and email etiquette


• Strong organizing and planning skills


• Sound financial acumen


• Ability to multitask and work within a fast paced pressurized and team orientated environment


• Excellent communication and interpersonal skills.


• Strong work ethic


• Strong attention to detail and efficiency pertaining to area of responsibility


• Ability to work without supervision and show initiative.


• Flexibility to work on weekends, public holidays, evenings and as per operational requirements


• Excellent English language essential