Night Audit & Guest Services Specialist

The Capital; Sandton; On-site; ZAR 120,000 - 180,000; Full time

Job summary

The Capital is seeking a Receptionist to join our front desk team in Sandton. You will welcome guests, check them in and out, and assist with reservations, always aiming for high service standards.

Responsibilities include maintaining guest accounts, processing transactions, handling special requests, and contributing during Night Audit shifts. We value presentation, teamwork and confidentiality in a busy hospitality environment.

Qualifications

• Matric or equivalent required.
• Hospitality qualification or similar preferred.

Responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process transactions.
• Attend to guest requests and special needs.
• Assist with reservations when required.
• Run Night Audit shifts.

Skills

Guest service

Communication

Problem solving

MS Office

Protel PMS

Education

Matric or equivalent

Hospitality qualification

Tools

Protel PMS

MS Office

Job description

The Capital is seeking a Receptionist to join our front desk team in Sandton. You will welcome guests, check them in and out, and assist with reservations, always aiming for high service standards.

Responsibilities include maintaining guest accounts, processing transactions, handling special requests, and contributing during Night Audit shifts. We value presentation, teamwork and confidentiality in a busy hospitality environment.