Receptionist / Night Audit Reliever

The Capital Hotels & Apartments; Johannesburg; On-site; ZAR 180,000 - 240,000; Full time

Job summary

The Capital Hotels & Apartments in Johannesburg is seeking an attentive Receptionist to manage guest arrivals and departures, accounts, and inquiries. You will handle reservations, guest requests, and daily front desk operations with a focus on service quality.

Minimum 1–2 years receptionist experience and a hospitality mindset are essential. Protel PMS and MS Office skills are required; the role supports a dynamic, guest-centric hotel team.

Qualifications

• Matric and hospitality qualification or equivalent.
• 1–2 years receptionist experience.
• Knowledge of Front Office, Reservations and General Management procedures.
• Strong communication and guest-service skills.
• Night Audit experience is advantageous.
• Protel PMS and MS Office knowledge.
• Ability to work in a team and independently.
• Discreet, presentable and detail-oriented.

Responsibilities

• Check guests in and out of the hotel.
• Maintain guest accounts and process guest transactions.
• Deal with special needs or requests from guests.
• Assist with reservations for guests.
• Run Night Audit shifts.

Skills

Front Office

Reservation management

Guest service

Communication

Teamwork

Night Audit

Problem-solving

Education

Matric

Hospitality qualification or equivalent

Tools

MS Office

Protel PMS

Job description

WHY WORK FOR US?

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required
• Running of Night Audit shifts

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 – 2 Years Receptionist experience
• Sound knowledge of Front Office, Reservations and General Management Procedures
• Communication, engagement and Guest Service Skills
• Previous Night Audit experience advantageous
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.