Receptionist / Night Audit Reliever

The Capital Hotels, Apartments & Resorts; Johannesburg; On-site; ZAR 90,000 - 150,000; Full time

Job summary

The Capital Hotels, Apartments & Resorts in Johannesburg is seeking a Receptionist to welcome guests, handle check-ins and check-outs, and manage guest accounts during stays.

You will assist with reservations, support night audit shifts, and uphold the highest standards of guest service, with a strong focus on accuracy, confidentiality, and teamwork.

Qualifications

• Matric and hospitality-related qualification or equivalent is required.
• Relevant reception/guest services experience is preferred.
• Strong communication and guest service skills are essential.
• Protel PMS and MS Office proficiency is required.
• Able to work shifts and maintain confidentiality.

Responsibilities

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing transactions during their stay
• Handling special requests from guests during their stay
• Assisting with reservations when required
• Managing Night Audit shifts

Skills

Receptionist skills

Guest service

Communication

Teamwork

Problem solving

Education

Matric

Hospitality qualification or similar

Tools

Protel PMS

MS Office

Job description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture. Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity. Our staff are our everything!

WHY WORK FOR US?

Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don’t manage managers, we are all simply doers. Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions. We don’t need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description

You will be responsible for (but not limited to):

• Checking guests in and out of the hotel
• Maintaining guest accounts and processing guest transactions during their stay
• Dealing with any and all special needs or requests from guests during their stay
• Assisting with reservations for guests as and when required
• Running of Night Audit shifts

Minimum Requirements:

• Matric
• Hospitality Qualification or Similar
• 1 - 2 Years Receptionist experience
• Sound knowledge of Front Office, Reservations and General Management Procedures
• Communication, engagement and Guest Service Skills
• Previous Night Audit experience advantageous
• Strong Computer Literacy skills in terms of MS Office and a reputable PMS (Protel)
• Hands-on Problem-Solving approach and the ability to remain calm under pressure and take control of incidents and investigations
• Ability to work as part of a team, as well as independently
• Honest and trustworthy beyond approach
• Great attention to detail
• Presentable and well spoken
• Team Player who leads by example
• Ability to work shifts
• Ability to remain highly confidential and be able to treat sensitive information with the highest level of diplomacy

Please note that relocation costs will be for your own expense should your application be successful and you reside outside of the city where the Hotel is located.