Network Field Ops Lead: Contractor Management

Herotel Telecoms (Pty) Ltd; Lichtenburg; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Dynamic workplace environment

Internal academy

Team-driven environment

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd in Lichtenburg is seeking a technically strong Contractor Coordinator to own service delivery across the local network, manage contractor teams, and ensure high-quality installations and field support in line with Herotel standards.

You will drive daily operational plans, oversee contractor performance using KPIs, coordinate with area management, and coach teams to meet safety, quality, and customer experience targets while traveling within the region.

Qualifications

• Grade 12 qualification.
• Minimum of 5 years’ experience in a telecommunications technical environment.
• Strong leadership and contractor management experience.
• Strong communication skills, both written and verbal.
• Ability to manage stress and lead under pressure.
• Strong planning, organising, leading, and control skills.
• Analytical thinking and sound problem-solving ability.
• Decision-making and sound judgment capability.

Responsibilities

• Take ownership of the physical network infrastructure within your assigned area.
• Ensure correct deployment, health, and maintenance of infrastructure and installations at customer premises.
• Act as custodian of the network from POP to the customer’s internal network.
• Partner with the Area Manager to own the customer’s experience on the network.
• Convert business and tactical goals into clear monthly and daily operational plans.
• Participate in Level-2 Value Chain MOS collaboration to resolve flow and operational challenges.
• Manage contractor teams by ensuring daily execution plans are developed, shared, and executed; resources are available; clear activity lists and expectations are communicated; performance is measured using KPIs and QC protocols.
• Report on KPIs, metrics, and contractor performance statistics.
• Implement and uphold partnership agreements with customer and supplier teams.
• Coach and train contractor teams to execute work to Herotel standards.
• Facilitate daily Level-1 MOS meetings and resolve identified triggers.
• Align area operations with regional and national network strategies.
• Lead contractor teams in accordance with Herotel values and operational standards.

Skills

Contractor management

Leadership

Communication

Planning

Problem-solving

Education

Grade 12

Bachelor's Degree or Diploma

Job description

Herotel Telecoms (Pty) Ltd in Lichtenburg is seeking a technically strong Contractor Coordinator to own service delivery across the local network, manage contractor teams, and ensure high-quality installations and field support in line with Herotel standards.

You will drive daily operational plans, oversee contractor performance using KPIs, coordinate with area management, and coach teams to meet safety, quality, and customer experience targets while traveling within the region.