Field Network Operations Lead (Contractor Management)

Herotel Telecoms (Pty) Ltd; Phalaborwa; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Exposure to a dynamic workplace

Internal academy

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Job summary

Herotel Telecoms (Pty) Ltd in Phalaborwa seeks a Contractor Coordinator to lead contractor teams, manage daily operations, and ensure health, deployment, and maintenance of network infrastructure from POP to customer premises.

You will translate strategic goals into monthly and daily plans, drive service quality, coach teams, and report on KPIs while upholding Herotel standards and values.

Qualifications

• Grade 12 qualification.
• Minimum 5 years’ telecoms field/operational experience.
• Strong network infrastructure knowledge and Herotel standards.
• Proven leadership and contractor management experience.
• Excellent written and verbal communication skills.
• Valid driver’s licence and willingness to travel.
• Bachelor’s Degree or Diploma in a related field preferred.

Responsibilities

• Own the physical network infrastructure within your area.
• Ensure deployment, health and maintenance at customer premises.
• Act as custodian of the network from POP to customer.
• Partner with Area Manager to own the customer experience.
• Translate business goals into monthly and daily plans.
• Participate in Level-2 MOS collaboration to resolve flow and operational challenges.
• Lead contractor teams with daily execution plans and resources.
• Report on KPIs and contractor performance statistics.
• Coach contractors to meet Herotel standards.
• Run daily Level-1 MOS meetings and resolve triggers.
• Align area ops with regional and national strategies.
• Lead contractor teams in line with Herotel values and standards.

Skills

Contractor management

Leadership

Communication skills

Planning & organisation

Analytical thinking

Problem solving

Travel readiness

Driver's licence

Education

Bachelor’s Degree or Diploma in related field

Job description

Herotel Telecoms (Pty) Ltd in Phalaborwa seeks a Contractor Coordinator to lead contractor teams, manage daily operations, and ensure health, deployment, and maintenance of network infrastructure from POP to customer premises.

You will translate strategic goals into monthly and daily plans, drive service quality, coach teams, and report on KPIs while upholding Herotel standards and values.