Contractor Network Lead — Field Ops & Team Growth

Herotel Telecoms (Pty) Ltd; Bloemfontein; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Internal Academy

Job summary

Herotel Telecoms (Pty) Ltd in Bloemfontein seeks a Contractor Coordinator to manage field contractor teams and ensure high-quality installations and support from POP to customer premises.

You will own daily operations, drive plans, and ensure adherence to Herotel standards while coordinating with area and national networks teams. Leadership, travel readiness, and telecom experience are essential.

Qualifications

• Grade 12 qualification.
• Minimum of 5 years’ experience in a telecommunications technical environment.
• Strong understanding of network infrastructure and Herotel operational standards.
• Proven leadership and contractor management experience.
• Strong communication skills, both written and verbal.
• Ability to manage stress and lead under pressure.
• Strong planning, organising, leading, and control skills.
• Analytical thinking and sound problem-solving ability.
• Decision-making and sound judgment capability.
• Results-driven and performance-focused mindset.
• Resilient, adaptable, and self-aware leadership style.
• Ability to coach, develop, and transfer knowledge effectively.
• Valid driver’s licence and willingness to travel.
• Bachelor’s Degree or Diploma in a related field will be advantageous.

Responsibilities

• Take responsibility for the physical network infrastructure within your assigned area.
• Ensure correct deployment, health, and maintenance of infrastructure and installations at customer premises.
• Act as custodian of the network from POP to the customer’s internal network.
• Partner with the Area Manager to own the customer’s experience on the network.
• Convert business and tactical goals into clear monthly and daily operational plans.
• Participate in Level-2 Value Chain MOS collaboration to resolve flow and operational challenges.
• Manage contractor teams by ensuring: daily execution plans are developed, shared, and executed; resources such as tools, vehicles, equipment, and safety protocols are available; clear activity lists and expectations are communicated; performance is measured using KPIs (SQSCT) and QC protocols.
• Report on KPIs, metrics, and contractor performance statistics.
• Implement and uphold partnership agreements with customer and supplier teams.
• Coach and train contractor teams to execute work to Herotel standards.
• Facilitate daily Level-1 MOS meetings and resolve identified triggers.
• Align area operations with regional and national network strategies.
• Lead contractor teams in accordance with Herotel values and operational standards.

Skills

Leadership

Contractor management

Communication skills

Problem solving

Planning & organizing

Willingness to travel

Education

Grade 12

Bachelor’s Degree or Diploma in related field

Job description

Herotel Telecoms (Pty) Ltd in Bloemfontein seeks a Contractor Coordinator to manage field contractor teams and ensure high-quality installations and support from POP to customer premises.

You will own daily operations, drive plans, and ensure adherence to Herotel standards while coordinating with area and national networks teams. Leadership, travel readiness, and telecom experience are essential.