Field Network Operations Lead — Contractor Coordinator

Herotel Telecoms (Pty) Ltd; Piet Retief; On-site; ZAR 420,000 - 540,000; Full time

Benefits offered by this job

Group Risk Benefits

Medical Benefits

Health and Lifestyle Programmes

Internal academy

Job summary

Herotel Telecoms (Pty) Ltd is seeking a technically strong Contractor Coordinator to lead contractor teams in Piet Retief. You will own the physical network, ensure deployments and maintenance meet Herotel standards, and drive daily operational plans from POP to customer premises.

You will coordinate Level-2 MOS collaboration, manage resources and safety protocols, and report KPI-driven contractor performance while aligning with regional network strategies.

Qualifications

• Grade 12 qualification.
• Minimum of 5 years’ experience in a telecommunications technical environment.
• Strong understanding of network infrastructure and Herotel operational standards.
• Proven leadership and contractor management experience.
• Strong communication skills, both written and verbal.
• Ability to manage stress and lead under pressure.
• Strong planning, organising, leading, and control skills.
• Analytical thinking and problem-solving ability.
• Willingness to travel and valid driver’s licence.

Responsibilities

• Take ownership of physical network infrastructure within the assigned area.
• Ensure correct deployment, health, and maintenance of infrastructure and installations at customer premises.
• Act as custodian of the network from POP to the customer’s internal network.
• Partner with Area Manager to own the customer experience on the network.
• Convert business and tactical goals into clear monthly and daily operational plans.
• Manage contractor teams to ensure daily execution plans, resources, and safety protocols.
• Report on KPIs, metrics and contractor performance statistics.
• Coach and train contractor teams to meet Herotel standards.
• Facilitate daily Level-1 MOS meetings and align area operations with network strategies.
• Lead contractor teams in line with Herotel values and standards.

Job description

Herotel Telecoms (Pty) Ltd is seeking a technically strong Contractor Coordinator to lead contractor teams in Piet Retief. You will own the physical network, ensure deployments and maintenance meet Herotel standards, and drive daily operational plans from POP to customer premises.

You will coordinate Level-2 MOS collaboration, manage resources and safety protocols, and report KPI-driven contractor performance while aligning with regional network strategies.