Network Dispatch Technician – Onsite & Remote Support

Brilliant Computers; East London; On-site; ZAR 134,000 - 234,000; Full time

Job summary

Brilliant Computers East London is seeking an IT Network Support Dispatch to provide onsite assistance enabling remote troubleshooting and remediation. You will connect to network devices via console as instructed by the Remote Support Team and assist with physical access, component verification, and basic configuration as directed.

The role involves rack mounting, cabling, and coordinating with the Remote Support Team for post-install verification, ensuring professional standards and safe

Qualifications

• Basic understanding of network devices (switch/router/firewall) and ports.
• Ability to follow step-by-step remote instructions without deviation.
• Basic checks of link lights, port mapping, and cabling.

Responsibilities

• Provide onsite physical support to enable remote troubleshooting.
• Connect to network devices via console as instructed by Remote Support Team.
• Rack mounting/unmounting and cabling to professional standards.
• Coordinate with Remote Support Team for post-install verification.
• Perform basic configuration steps as approved (IP/VLAN).

Skills

Network basics

Device identification

Following procedures

Cable testing

Remote support tools

Tools

PuTTY

AnyDesk

Teams

Terminal tools

Job description

Brilliant Computers East London is seeking an IT Network Support Dispatch to provide onsite assistance enabling remote troubleshooting and remediation. You will connect to network devices via console as instructed by the Remote Support Team and assist with physical access, component verification, and basic configuration as directed.

The role involves rack mounting, cabling, and coordinating with the Remote Support Team for post-install verification, ensuring professional standards and safe