IT Network Support (Dispatch) Joubertina

Brilliant Computers; Joubertina; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Brilliant Computers in Joubertina, South Africa, seeks an IT Network Support (Dispatch) engineer to provide physical onsite assistance enabling remote troubleshooting. You will connect to network devices via console, perform basic checks and follow step-by-step instructions from the Remote Support Team, and assist with rack mounting, cabling, and post-install verification.

Requirements include Working at Heights and Medical Fitness Certificates.

Qualifications

• Basic understanding of network devices and port layouts.
• Ability to follow remote instructions precisely.
• Ability to perform basic verification checks (LED/status, mapping).
• Comfort with on-site physical installation tasks.

Responsibilities

• Provide on-site support to enable remote troubleshooting and remediation.
• Connect to devices via console and establish remote sessions as instructed.
• Rack mounting/unmounting and basic cable management as directed.
• Coordinate with Remote Support Team for post-install verification.

Skills

Network fundamentals

Physical installation

Basic troubleshooting

Reading diagrams & port mapping

Education

Working at Heights Training Certificate

Medical Fitness Certificate

Tools

Laptop with terminal tools

Console cable RJ45-to-USB

Spare Patch Cord

Screwdriver kit

Cable testing tools

Crimping tool

RJ45 terminator

Labelling Machine

Job description

IT Network Support (Dispatch) Joubertina

Joubertina, South Africa | Posted on 02/17/2026

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Network Hands & Feet

Engineer must have basic understanding of network devices sufficient to:

• Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.
• Follow remote instructions accurately (step-by-step) without deviating from approved
• Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

• Rack mounting/unmounting of network devices per site rules and safety practices.
• Patch and dress cables to basic professional standard (as instructed).
• Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

• Connecting console and granting remote access session (screen share/terminal access where applicable).
• Executing clearly provided command steps (copy/paste) when approved.
• Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

• Working at Heights Training Certificate
• Medical Fitness Certificate

Required Tools

• Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.
• Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters
• Spare Patch Cord/Cable (5m) x 2
• Basic screwdriver kit (Phillips/flathead/torx as applicable)
• Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)
• Crimping tool and cutter
• RJ45 terminator (surplus)
• Labelling Machine