IT Network Support (Dispatch) WOR

Brilliant Computers; Worcester; On-site; ZAR 120,000 - 180,000; Full time

Job summary

Brilliant Computers in Worcester, South Africa seeks an on-site engineer to assist remote troubleshooting and remediation. You will connect to network devices, verify status, and support remote teams with hardware tasks.

Responsibilities include basic configuration steps, rack mounting, cable management, and coordination for post-install verification. Excellent team collaboration and adherence to runbooks are essential.

Qualifications

• Basic understanding of network devices to identify equipment, ports, and patch panel layouts.
• Ability to follow runbooks and implement steps as instructed by remote team.
• Perform basic checks like link lights, port mapping, and cable reseat.
• Assist with rack mounting/un mounting and cable dressing per site rules.

Responsibilities

• Provide on-site support to enable remote troubleshooting and remediation.
• Connect to devices via console and grant remote access as instructed.
• Coordinate with Remote Support for post-install verification.
• Perform basic configuration tasks under supervision (IP/VLAN as instructed).

Skills

Basic networking

Rack mounting

Cable management

Remote support coordination

Console access

Tools

PuTTY

Anydesk

Teams

Job description

Worcester, South Africa | Posted on 04/02/2026

Physical onsite assistance to enable remote troubleshooting and remediation.

Console connectivity to network devices (switch/router/firewall) as instructed by the Remote Support Team.

Providing physical access support to the Remote Support Team (e.g., opening racks, locating devices/ports, power cycling per instruction).

Visual verification and reporting (LED status, link status, alarms, fan/power status, cabling condition).

Engineer must have basic understanding of network devices sufficient to:

Identify network equipment types, ports, power supplies, uplinks, and patch panel layouts.

Follow remote instructions accurately (step-by-step) without deviating from approved runbooks.

Perform basic checks: link lights, port mapping verification, cable reseat, label verification.

Network Device Rack & Stack

Rack mounting/unmounting of network devices per site rules and safety practices.

Patch and dress cables to basic professional standard (as instructed).

Coordinate with Remote Support Team for post-install verification.

Basic Configuration

Perform basic level initial actions (only as instructed by the Remote Support Team), such as:

Connecting console and granting remote access session (screen share/terminal access where applicable).

Executing clearly provided command steps (copy/paste) when approved.

Applying basic baseline actions (e.g., set management IP/VLAN) only when explicitly instructed and approved.

Requirements

Required Tools

Laptop (Windows/macOS) with terminal tools (e.g., PuTTY/teams/Anydesk) and with full administrator right.

Console cable (e.g., RJ45-to-USB/Serial as applicable) and required adapters

Spare Patch Cord/Cable (5m) x 2

Basic screwdriver kit (Phillips/flathead/torx as applicable)

Basic cable testing tools for damage identification (e.g., cable tester; other basic testers)