Onsite Network Support Technician — Dispatch

Brilliant Computers; Joubertina; On-site; ZAR 180,000 - 260,000; Full time

Job summary

Brilliant Computers in Joubertina, South Africa, seeks an IT Network Support (Dispatch) engineer to provide physical onsite assistance enabling remote troubleshooting. You will connect to network devices via console, perform basic checks and follow step-by-step instructions from the Remote Support Team, and assist with rack mounting, cabling, and post-install verification.

Requirements include Working at Heights and Medical Fitness Certificates.

Qualifications

• Basic understanding of network devices and port layouts.
• Ability to follow remote instructions precisely.
• Ability to perform basic verification checks (LED/status, mapping).
• Comfort with on-site physical installation tasks.

Responsibilities

• Provide on-site support to enable remote troubleshooting and remediation.
• Connect to devices via console and establish remote sessions as instructed.
• Rack mounting/unmounting and basic cable management as directed.
• Coordinate with Remote Support Team for post-install verification.

Skills

Network fundamentals

Physical installation

Basic troubleshooting

Reading diagrams & port mapping

Education

Working at Heights Training Certificate

Medical Fitness Certificate

Tools

Laptop with terminal tools

Console cable RJ45-to-USB

Spare Patch Cord

Screwdriver kit

Cable testing tools

Crimping tool

RJ45 terminator

Labelling Machine

Job description

Brilliant Computers in Joubertina, South Africa, seeks an IT Network Support (Dispatch) engineer to provide physical onsite assistance enabling remote troubleshooting. You will connect to network devices via console, perform basic checks and follow step-by-step instructions from the Remote Support Team, and assist with rack mounting, cabling, and post-install verification.

Requirements include Working at Heights and Medical Fitness Certificates.