National Installations Quality Leader

Tracker South Africa; Gauteng; On-site; ZAR 900,000 - 1,300,000; Full time

Job summary

Tracker South Africa is seeking an experienced Installations Quality Manager to lead the national installation QA function. The role focuses on delivering safe, compliant, high-quality SVR and telematics installations, using QA systems, audits, and continuous improvement to reduce issues and enhance customer experience.

Responsibilities include developing quality frameworks, conducting audits, coaching technicians, and driving cross-functional collaboration to maintain Tracker’s technical

Qualifications

• Matric; National Diploma in Quality Management or related field (NQF 6).
• Advantageous: Certificate in Total Quality Management, ISO or Project Management Certification such as PMP, PRINCE2, Agile, or equivalent.
• Essential: Minimum 5 years' experience managing quality in a technical environment within a tracking or vehicle operations.
• Essential: Experience working with technicians, installations, or field service operations.
• Advantageous: Experience in fleet management, automotive, tracking, telematics, or related industries.

Responsibilities

• Develop, implement, and maintain a comprehensive Installation Quality Management System that defines Tracker's installation standards.
• Establish and manage installation audit processes to ensure compliance with internal, regulatory, and OEM requirements.
• Design and maintain technician quality scorecards and performance measurement frameworks.
• Conduct regular installation audits and inspections across various installation channels.
• Identify quality gaps, conduct root cause analyses, and implement corrective and preventive actions.
• Define, document, communicate, and enforce installation procedures and best practices.
• Monitor technician performance against quality benchmarks and drive continuous improvement initiatives.
• Collaborate with SVR and technical teams to address recurring installation-related issues.
• Develop and maintain installation quality reports, dashboards, and performance metrics.
• Support the rollout of new products by ensuring quality standards and installation readiness are achieved.
• Lead investigations into installation failures and quality-related escalations.
• Benchmark Tracker’s installation quality performance against industry standards and best practices.

Skills

Quality assurance

Leadership

Audit

Process improvement

Stakeholder management

Analytical thinking

Education

National Diploma in Quality Management

Matric

Tools

PMP/PRINCE2/Agile Certifications

ISO Certification Knowledge

Job description

Tracker South Africa is seeking an experienced Installations Quality Manager to lead the national installation QA function. The role focuses on delivering safe, compliant, high-quality SVR and telematics installations, using QA systems, audits, and continuous improvement to reduce issues and enhance customer experience.

Responsibilities include developing quality frameworks, conducting audits, coaching technicians, and driving cross-functional collaboration to maintain Tracker’s technical