Installation Supervisor – Cape Town R20 000 -R45 000pm

PPC Recruitment; Cape Town; On-site; ZAR 420,000 - 640,000; Full time

Benefits offered by this job

Salary and benefits

Job summary

PPC Recruitment in Cape Town is seeking an experienced Installation Supervisor to oversee installation operations, lead Installation and Quality Technicians, drive KPI performance, and maintain high installation quality standards and customer service.

You will coordinate communication between the installation team, customers and internal stakeholders, address operational challenges promptly and use feedback to improve customer experience and overall performance.

Qualifications

• Matric NQF 4 is required; minimum educational level for consideration.
• PSIRA Grade C is required and active.
• Experience in tracking and quality assurance environments is essential; supervisory exposure is preferred.
• Strong administrative, organizing, coordinating, and PR skills are needed.
• Proficiency with Microsoft Office applications is expected.

Responsibilities

• Lead Installation and Quality Technicians, drive KPI performance and training.
• Maintain high installation quality standards and deliver excellent customer service.
• Coordinate communication between installation team, customers and internal stakeholders to address issues.
• Utilize feedback to improve customer experience and overall operational performance.
• Ensure adherence to installation procedures and schedules to maximise productivity.

Skills

Supervisory capabilities

Creative thinking

Influencing and convincing skills

Negotiation Skills

Conflict Management

Customer service orientation

High analytical and insight generation

Resilience under pressure

Strong interpersonal skills

Management of financial resources

Judgment and decision making

Complex problem solving

Critical thinking

Articulating information

Coordination ability

Cultural sensitivity

Education

Matric NQF 4

PSIRA Grade C

Tools

Microsoft Office

Job description

Purpose of the Role

A leading tracking company in South Africa is seeking an experienced Installation Supervisor to oversee and drive the successful delivery of installation operations.

The successful candidate will be responsible for leading Installation and Installation Quality Technicians, driving KPI performance, ensuring effective training, maintaining high installation quality standards, and delivering excellent customer service.

The role will also manage communication and feedback between the installation team, customers, and key internal stakeholders, ensuring that operational challenges are addressed promptly and that continuous feedback is used to improve the customer experience, service quality, and overall operational performance.

Qualification and Experience

• Essential: Matric NQF 4
• Essential: At least 5 years' technical (tracking) experience.
• Essential: At least 2 years' experience within the Quality Assurance environment.
• Desirable: At least 1 year Supervisory or Team Lead experience.
• PSIRA Grade C. Registered and Active
• Demonstrated competence and working knowledge of administrative, organising, coordinating and PR skills is required.
• Demonstrated competence and working knowledge of Microsoft office.

Competencies required

• Supervisory capabilities
• Creative thinking
• Influencing and convincing skills
• Negotiation Skills
• Conflict Management
• Customer service orientation
• High analytical and insight generation capabilities
• Resilience and ability to work under pressure
• Strong interpersonal skills
• Management of financial resources
• Judgment and Decision Making
• Complex Problem Solving
• Critical Thinking
• Articulating information effectively
• Coordination ability
• Cultural sensitivity social perceptiveness

KPIS

• Ensure that the Technicians and Quality Assurers have a good understanding of the company goals and strategy.
• Ensure that the Technicians and Quality Assurers have a good understanding of the installation process ad procedure.
• Conduct relevant analyses of individual Technicians and Quality Assurers as well as team statistics and trends on a regular basis in order to produce meaningful insights that can assist with improving productivity.
• Prepare all relevant business reports on a daily, weekly and monthly basis in line with agreed quality standards and deadlines.
• Supervise department resources as required to support customer demands and business needs.
• Drive the delivery and implementation of department Service Level Agreements through strict compliance.
• Compile monthly stats on efficiency reports and provide meaningful recommendations to the department manager.
• Compile monthly stats on customer service reports and provide meaningful recommendations to the department manager.
• Ensure that new information regarding methods of installation is communicated to all team members.
• Compile monthly stats on recovery rate reports and share findings and insights with the department manager.
• Ensure that the Technicians follow the predetermined schedule to achieve maximum productivity while delivering excellent customer service.
• Ensure that the Technicians liaise with scheduling with regards to installation address, vehicle details, etc. to ensure integrity in their delivery.
• Ensure that the Technician's allocated jobs are completed at a rate of 100%.
• Liaise with scheduling to ensure that the Technician's schedules are correct to minimise cancellations and frustrations, in line with customer service standards.
• Ensure that the Technicians and Quality Assurers have the necessary tools and test equipment to fulfil their roles successfully.
• Ensure that the Technician's and Quality Assurer's vehicles are serviced and maintained to minimise breakdowns.
• Maintain a good relationship with the scheduling supervisors to ensure that efficiencies are met in line with departmental objectives.
• Basic salary . medical aid , Pro Fund and other benefits