Multilingual Client Support Specialist — Hybrid Role

Placements24; Soweto; Hybrid; ZAR 180,000 - 300,000; Full time

Benefits offered by this job

Hybrid work model

Medical aid and retirement fund

Job summary

Placements24 seeks a skilled Client Support Agent to join its Soweto team in Gauteng. The role focuses on delivering multilingual customer support across phone, email, and chat, ensuring satisfaction for a diverse global client base.

Fluency in English is mandatory with additional language skills highly preferred. Prior customer service experience, strong communication, and CRM proficiency are essential for success in this hybrid position.

Qualifications

• Fluency in English (written and verbal) is mandatory.
• Fluency in at least one additional major language is highly preferred.
• Experience in a customer service or call center role is required.
• Excellent communication, listening, and interpersonal skills.
• Ability to multitask and manage time effectively in a fast-paced environment.
• Proficiency with computer systems and CRM software.

Responsibilities

• Respond to customer inquiries across phone, email, and chat in a timely, professional manner.
• Provide accurate information about products, services, and policies in required languages.
• Troubleshoot and resolve issues, escalating complex cases as needed.
• Document customer interactions and resolutions in the CRM system.
• Build rapport and provide a positive customer experience.
• Identify opportunities to improve customer satisfaction and service delivery.
• Adhere to company policies and maintain high quality standards.
• Collaborate with team members to achieve departmental goals.
• Participate in ongoing training to enhance product knowledge and support skills.

Skills

Fluent English

Additional language

Communication skills

CRM experience

Multitasking

Education

High school diploma

Job description

Placements24 seeks a skilled Client Support Agent to join its Soweto team in Gauteng. The role focuses on delivering multilingual customer support across phone, email, and chat, ensuring satisfaction for a diverse global client base.

Fluency in English is mandatory with additional language skills highly preferred. Prior customer service experience, strong communication, and CRM proficiency are essential for success in this hybrid position.