Multilingual Certificate Authentication Specialist

Webhosting; Cape Town; On-site; ZAR 320,000 - 460,000; Full time

Benefits offered by this job

Health and wellness resources

Job summary

DigiCert is hiring a Customer Experience Specialist (French/Spanish/Portuguese Speaker) to support customers and internal stakeholders through multiple channels while performing authentication and validation for SSL and Code Signing certificates. You will participate in the 24/7 Customer Authentication Services team to ensure compliance with security standards.

The role requires excellent communication and attention to detail, with the ability to collaborate across teams.

Qualifications

• Fluent in English and French.
• Experience in policy/compliance role is an advantage.
• Strong written and verbal communication skills.
• Background screening will be conducted.

Responsibilities

• Review applications for SSL/Code Signing certificates and assess eligibility per policy.
• Verify domain ownership and that named contacts are authorized.
• Support customers via chat, email, and phone to resolve issues.
• Participate in 24/7 global CAS operations with focus on security.
• Mentor teammates and contribute to process improvements.

Skills

Fluent English and French

Job description

DigiCert is hiring a Customer Experience Specialist (French/Spanish/Portuguese Speaker) to support customers and internal stakeholders through multiple channels while performing authentication and validation for SSL and Code Signing certificates. You will participate in the 24/7 Customer Authentication Services team to ensure compliance with security standards.

The role requires excellent communication and attention to detail, with the ability to collaborate across teams.