Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker)

WebHosting; Cape Town; On-site; ZAR 260,000 - 420,000; Full time

Benefits offered by this job

Health and wellness support

Gym reimbursements

Mental well-being resources

Job summary

DigiCert is seeking an Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker) to join our team. You will engage with customers and internal stakeholders, execute the validation process, and analyze data to ensure criteria are met.

Responsibilities include reviewing forms, communicating across channels, researching organizations, identifying trends, and coordinating validation testing with relevant teams.

Qualifications

• Fluent in Spanish or Dutch or German or Italian or Portuguese with English proficiency.
• 1+ year experience in a customer service or similar role.
• Tertiary qualification advantageous.
• Proven track record in evaluating and mitigating risk.
• Detail-orientation, self-motivation and curiosity.
• Excellent written and verbal communication skills.

Responsibilities

• Review incoming application forms and submit to DigiCert's technical department.
• Engage with customers via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify and alert managers of customer-call trends.
• Execute the validation process according to internal docs.
• Analyze validation data to meet criteria or identify root causes.

Skills

Fluency in Spanish or Dutch or German

1+ years customer service experience

Detail-oriented

Excellent written and verbal comms

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker)

Not specified Full-time Not specified Operations

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today's threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are in the market for an Associate Authentication Analyst (Spanish/English Speaker) to join our team.As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria

What you will do

• Review incoming application forms, validate and submit to DigiCert's technical department


• Engage with external customers and internal stakeholders via phone, live chat, video calls and email


• Research customer organizations and verify contact details online


• Identify, document and alert managers of customer-call trends


• Execute DigiCert's validation process according to our internal documentation


• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems


• Coordinate the implementation or scheduling of validation testing with affected departments and team members


• Learn product features and gather customer requirements to confer with management


• Determine validation objectives and standards with internal managers


• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems


• Process incoming and outgoing mail


• Tool experience: Microsoft Office and other software applications

What you will have

• Fluent in Spanish or Dutch or German or Italian Speaker or Portuguese (written and verbal) and professional working proficiency in English (essential)


• 1+ year's experience in a customer service or similar role


• Tertiary qualification (advantageous)


• Proven track-record in evaluating and mitigating risk


• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently


• Excellent written and verbal communication skills


• Health and wellness support, including medicalcover(where applicable), gym reimbursements, and mental well-being resources