Customer Experience & Validation Specialist (Spanish)

DigiCert; Cape Town; On-site; ZAR 240,000 - 400,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Health and wellness support

Education assistance

LinkedIn Learning access

Job summary

DigiCert is seeking a Customer Experience Specialist to join our Cape Town team. You will engage with external customers and internal stakeholders, carry out DigiCert's validation process according to our documentation, and analyze validation data to confirm criteria.

The role involves handling inquiries via phone, live chat, video, and email; coordinating validation testing; learning product features; and maintaining records. 1+ years in customer service and Spanish fluency are desired.

Qualifications

• 1+ years’ experience in a customer service or similar role.
• Fluency in Spanish (verbal and written).
• Proven track-record in evaluating and mitigating risk.

Responsibilities

• Review incoming application forms and submit to the technical department.
• Engage with customers via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify, document and alert managers of customer-call trends.
• Execute the validation process per internal documentation.
• Analyze validation data to verify criteria or identify root causes.
• Coordinate validation testing across departments.
• Learn product features and gather customer requirements for management.
• Determine validation objectives with internal managers.
• Create or maintain databases for tracking validation activities.
• Process incoming and outgoing mail.

Skills

Customer service

Spanish fluency

Detail-oriented

Communication skills

Self-motivation

Education

Tertiary qualification

Tools

Microsoft Office

Job description

DigiCert is seeking a Customer Experience Specialist to join our Cape Town team. You will engage with external customers and internal stakeholders, carry out DigiCert's validation process according to our documentation, and analyze validation data to confirm criteria.

The role involves handling inquiries via phone, live chat, video, and email; coordinating validation testing; learning product features; and maintaining records. 1+ years in customer service and Spanish fluency are desired.