Customer Experience & Validation Specialist

WebHosting; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

DigiCert in Cape Town is seeking a Customer Experience Specialist with professional working proficiency in Spanish to join our team. You will engage with customers and internal stakeholders, execute validation processes, and analyze data to ensure validation criteria are met.

You will review applications, manage communications across phone, live chat, video, and email, document trends, coordinate testing, and maintain databases tracking validation activities.

Qualifications

• 1+ years in a customer service or similar role.
• Fluency in Spanish (verbal and written).
• Tertiary qualification (advantageous).
• Proven track-record in evaluating and mitigating risk.
• Excellent written and verbal communication skills.

Responsibilities

• Review incoming application forms, validate and submit to DigiCert’s technical department.
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify, document and alert managers of customer-call trends.
• Execute DigiCert’s validation process according to our internal documentation.
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems.
• Coordinate the implementation or scheduling of validation testing with affected departments and team members.
• Learn product features and gather customer requirements to confer with management.
• Determine validation objectives and standards with internal managers.
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems.
• Process incoming and outgoing mail.

Skills

Spanish language proficiency

Customer service experience

Detail-oriented

Self-motivated

Tools

Microsoft Office

Job description

DigiCert in Cape Town is seeking a Customer Experience Specialist with professional working proficiency in Spanish to join our team. You will engage with customers and internal stakeholders, execute validation processes, and analyze data to ensure validation criteria are met.

You will review applications, manage communications across phone, live chat, video, and email, document trends, coordinate testing, and maintain databases tracking validation activities.