French-Speaking Tech Support Analyst (Hybrid)

WebHosting; Cape Town; Hybrid; ZAR 240.000 - 360.000; Vollzeit

Benefits dieser Stelle

Hybrid work model

Health and wellness resources

Zusammenfassung

DigiCert is seeking a Technical Support Analyst (French Speaker) to join the Cape Town team in a hybrid full-time role. You will be the primary contact for customers, collaborating with product, engineering and marketing to resolve issues and drive improvements.

The position requires strong French and English skills and a background in IT support. You will handle tickets, emails, calls and chats, aim for rapid resolution and high customer satisfaction, and stay current on SSL products.

Qualifikationen

• Professional working proficiency in French and English (Essential).
• 2+ years technical support or IT client interfacing experience.
• Matriculation Certificate (essential) and/or tertiary qualification in Computer Science, Information Systems or Information Technology (advantageous).
• Basic understanding of Internet principles, terminology and functionality.
• Familiarity with UNIX script commands, website/web server administration (advantageous).

Aufgaben

• Deliver world-class customer service to resolve customer concerns and retain customers.
• Build successful long-term relationships with external clients to ensure customer loyalty.
• Partner with technical support engineers to resolve issues reported by customers.
• Engage with internal and external customers via support tickets, email, phone, and chat.
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience.
• Achieve productivity related targets including support tickets processed, average response time, and average time to close.
• Remain up to date with SSL certificate products to meet customer needs.

Kenntnisse

French language

English language

Customer service

IT client interfacing

Problem solving

Communication

Ausbildung

Matriculation Certificate

Tertiary qualification in Computer Science/Information Technology

Tools

UNIX script commands

Website/web server administration

Microsoft Windows Servers

Linux

Apache/OpenSSL

Jobbeschreibung

DigiCert is seeking a Technical Support Analyst (French Speaker) to join the Cape Town team in a hybrid full-time role. You will be the primary contact for customers, collaborating with product, engineering and marketing to resolve issues and drive improvements.

The position requires strong French and English skills and a background in IT support. You will handle tickets, emails, calls and chats, aim for rapid resolution and high customer satisfaction, and stay current on SSL products.