Multilingual Authentication Analyst - EU Languages

WebHosting; Cape Town; In loco; ZAR 260.000 - 420.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health and wellness support

Gym reimbursements

Mental well-being resources

Descrizione del lavoro

DigiCert is seeking an Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker) to join our team. You will engage with customers and internal stakeholders, execute the validation process, and analyze data to ensure criteria are met.

Responsibilities include reviewing forms, communicating across channels, researching organizations, identifying trends, and coordinating validation testing with relevant teams.

Competenze

• Fluent in Spanish or Dutch or German or Italian or Portuguese with English proficiency.
• 1+ year experience in a customer service or similar role.
• Tertiary qualification advantageous.
• Proven track record in evaluating and mitigating risk.
• Detail-orientation, self-motivation and curiosity.
• Excellent written and verbal communication skills.

Mansioni

• Review incoming application forms and submit to DigiCert's technical department.
• Engage with customers via phone, live chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify and alert managers of customer-call trends.
• Execute the validation process according to internal docs.
• Analyze validation data to meet criteria or identify root causes.

Conoscenze

Fluency in Spanish or Dutch or German

1+ years customer service experience

Detail-oriented

Excellent written and verbal comms

Formazione

Tertiary qualification

Strumenti

Microsoft Office

Descrizione del lavoro

DigiCert is seeking an Associate Authentication Analyst (Spanish/Dutch/German/Italian/Portuguese Speaker) to join our team. You will engage with customers and internal stakeholders, execute the validation process, and analyze data to ensure criteria are met.

Responsibilities include reviewing forms, communicating across channels, researching organizations, identifying trends, and coordinating validation testing with relevant teams.