Technical Support Engineer (German Speaker)

DigiCert; Cape Town; On-site; ZAR 334,800 - 502,200; Full time

Job summary

A leading security software company in Cape Town is looking for a detail-oriented Technical Support Engineer to support German-speaking customers on their platform. Responsibilities include resolving customer inquiries, working closely with validation teams, and contributing to the company’s knowledge base. The ideal candidate will have a bachelor's degree in a technical field and possess strong problem-solving and communication skills.

Qualifications

• Professional proficiency in German is essential.
• Bachelor's degree in a relevant field or equivalent experience.
• Strong problem-solving abilities.

Responsibilities

• Support German-speaking customers via phone and email on DigiCert One platform.
• Collaborate with teams to resolve customer issues.
• Document and alert supervisors of customer call trends.

Skills

Professional working proficiency in German

Strong problem-solving skills

Knowledge of PKI certificates

Working knowledge of Rest API’s

Excellent oral and written communication skills

Detail-oriented and organized

Team-oriented

Education

Bachelor's degree in Information Technology, Computer Science or related field

Job description

Job summary

DigiCert is looking for a detail-oriented, energetic Technical Support Engineer (German Speaker) to join our team. The Technical Support Engineer will be responsible for ensuring the quality of our internal and customer-facing Security products for the DigiCert software. The ideal candidate will have passion and commitment to provide customers with a world-class support experience.

What you will do

• Support our German speaking customers on the DigiCert One platform for all certificate lifecycle products via phone and email within support cases
• Project a professional company image through phone and email interactions.
• Work with our Validation teams to process Lawyer Card request
• Collaborate with Cross-functional teams to resolve issues and provide solutions
• Recognize, document and alert supervisors of trends in customer calls
• Research through Knowledge Base articles, labs and other means to resolve customer issues
• Master internal tools used for timely problem resolution
• Contribute to DigiCert Knowledge Base

What you will have

• Professional working proficiency in German (essential)
• Bachelor's degree in Information Technology, Computer Science, or a related technical field, or equivalent professional experience
• Strong problem-solving skills
• Knowledge of PKI certificates
• Working knowledge of Rest API’s
• Comfortable working on a computer daily and conversing over the phone and through email.
• Strong oral, written and interpersonal communication skills
• Detailed-oriented with excellent organization skills
• Self-motivated, manage your time well, and get things done.
• Team-oriented and ability to work with people from diverse backgrounds
• Industry-related certificates are a plus (Security+, MSCE)

Nice to have

• Excellent knowledge of Microsoft products and other applicable software or applications