German-Speaking Technical Support Analyst (Hybrid)

DigiCert; Cape Town; Híbrido; ZAR 180 000 - 240 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Generous paid time off

Comprehensive benefits package

Health and wellness support

Pension and life insurance

Resumo da oferta

DigiCert in Cape Town is seeking a Technical Support Analyst who speaks German to join the team hybrid in Cape Town. You will be the primary contact for customers and collaborate with product, engineering and marketing to resolve issues and drive improvements.

The role requires German language proficiency, IT support experience, and a solid foundation in networking, PKI/SSL and web server concepts. It offers a growth-focused environment with comprehensive benefits and a hybrid work model.

Qualificações

• German proficiency is essential.
• At least 1+ years in technical support or IT client interfacing.
• Qualification in Computer Science, Information Systems or Information Technology.
• Knowledge of PKI, SSL, DNS and networking protocols (advantageous).
• Familiarity with UNIX command line and web server administration (advantageous).
• Experience with Windows Server, Apache/OpenSSL, Linux administration (advantageous).

Responsabilidades

• Deliver world-class customer service to resolve customer concerns and retain customers.
• Build successful long-term relationships with external clients to ensure customer loyalty.
• Partner with technical support engineers to resolve issues reported by customers.
• Engage with internal and external customers via support tickets, email, phone, and chat.
• Receive inbound customer emails or calls and place outbound follow up emails or calls during scheduled hours to provide a delightful customer experience at all times.
• Achieve productivity related targets including support tickets processed, average response time, average time to close, etc.
• Actively contribute to Web self-help by using Knowledge Centred Support (KCS) principles.
• Gather accurate information and document customer issues in our CRM tool.
• Remain up to date with all aspects of the SSL certificate products to meet customer needs at all times.

Conhecimentos

German language proficiency

Technical support experience

IT degree

Networking basics

PKI/SSL knowledge

Formação académica

Computer Science/Information Technology degree

Ferramentas

UNIX shell

Apache/OpenSSL

Linux server administration

Descrição da oferta de emprego

DigiCert in Cape Town is seeking a Technical Support Analyst who speaks German to join the team hybrid in Cape Town. You will be the primary contact for customers and collaborate with product, engineering and marketing to resolve issues and drive improvements.

The role requires German language proficiency, IT support experience, and a solid foundation in networking, PKI/SSL and web server concepts. It offers a growth-focused environment with comprehensive benefits and a hybrid work model.