German-Speaking Tech Support Pro - Hybrid (Cape Town)

WebHosting; Cape Town; Hybrid; ZAR 300,000 - 420,000; Full time

Job summary

DigiCert in Cape Town is seeking a Technical Support Analyst with German language proficiency to join our Technical Support team in Cape Town. You will be the primary contact for customers and will collaborate with product, engineering and marketing to resolve issues and drive improvements.

This hybrid role demands strong technical skills, a customer-first mindset and the ability to manage tickets via our CRM.

Qualifications

• Professional working proficiency in German (essential).
• 1+ years technical support or IT client interfacing experience.
• Computer Science, Information Systems or Information Technology qualification.
• Basic understanding of Internet principles, terminology and functionality.
• Familiarity with UNIX script commands and website/web server administration (advantageous).
• Certifications such as CISSP, MCSE and CCNA (advantageous).

Responsibilities

• Deliver world-class customer service to resolve concerns and retain customers.
• Build long-term relationships with external clients to ensure customer loyalty.
• Partner with technical support engineers to resolve issues reported by customers.
• Engage with internal and external customers via support tickets, email, phone, and chat.
• Gather accurate information and document customer issues in our CRM tool.
• Remain up to date with SSL certificate products to meet customer needs.

Skills

German language

Technical support

Customer service

CRM tools

UNIX scripting

Education

CS/IS/IT qualification

Tools

CRM tools

KCS

Job description

DigiCert in Cape Town is seeking a Technical Support Analyst with German language proficiency to join our Technical Support team in Cape Town. You will be the primary contact for customers and will collaborate with product, engineering and marketing to resolve issues and drive improvements.

This hybrid role demands strong technical skills, a customer-first mindset and the ability to manage tickets via our CRM.