Associate Authentication Analyst

Webhosting; Cape Town; On-site; ZAR 240,000 - 360,000; Full time

Job summary

DigiCert is seeking an Associate Authentication Analyst for our Cape Town team. You will engage with customers and internal stakeholders, execute the validation process, and analyze validation data to ensure criteria are met.

Requirements include 2+ years in customer service, strong communication, risk evaluation, and the ability to work independently. A tertiary qualification is advantageous. Join our global leader in intelligent trust.

Qualifications

• 2+ years’ experience in a customer service or similar role.
• Proven track-record in evaluating and mitigating risk.
• Detail-orientation, aptitude to learn, high motivation and independence.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and related software.

Responsibilities

• Review and validate incoming application forms and submit to the technical department.
• Engage with customers and internal stakeholders via phone, chat, video calls and email.
• Research customer organizations and verify contact details online.
• Identify and alert managers to customer-call trends.
• Execute validation processes according to internal documentation.
• Analyze test-data to confirm validation criteria are met and identify root causes.
• Coordinate validation testing with relevant departments and team members.
• Learn product features and gather customer requirements for management.
• Create and maintain databases tracking validation activities and results.

Skills

Customer service

Communication skills

Detail-oriented

Independent worker

Risk evaluation

Education

Tertiary qualification

Tools

Microsoft Office

Job description

Not specified Full-time Not specified Operations

Job Description

Who we are

DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, and certificate lifecycle management, to secure infrastructure, software, devices, messages, AI content and agents. Learn why more than 100,000 organizations, including 90% of the Fortune 500, choose DigiCert to stop today’s threats and prepare for a quantum-safe future at www.digicert.com

Job summary

We are in the market for an Associate Authentication Analyst with professional working proficiency to join our team in Cape Town.

As Associate Authentication Analyst you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert’s validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

What you will do

• Review incoming application forms, validate and submit to DigiCert’s technical department
• Engage with external customers and internal stakeholders via phone, live chat, video calls and email
• Research customer organizations and verify contact details online
• Identify, document and alert managers of customer-call trends
• Execute DigiCert’s validation process according to our internal documentation
• Analyze validation test-data to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
• Coordinate the implementation or scheduling of validation testing with affected departments and team members
• Learn product features and gather customer requirements to confer with management
• Determine validation objectives and standards with internal managers
• Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
• Process incoming and outgoing mail

What you will have

• 2+ years’ experience in a customer service or similar role
• Tertiary qualification (advantageous)
• Proven track-record in evaluating and mitigating risk
• Detail-orientation, aptitude to learn, high level of self-motivation, high degree of curiosity and ability to work independently
• Excellent written and verbal communication skills
• Tool experience: Microsoft Office and other software applications
• Health and wellness support, including medical cover (where applicable), gym reimbursements, and mental well-being resources