Multi Media Manager

picknpay; Johannesburg; Hybrid; ZAR 420,000 - 640,000; Full time

Job summary

picknpay is seeking a capable Retail Manager to lead Audio Vision and Large Appliances departments. You will drive sales, manage stock, and ensure superior customer experiences across shifts.

Requirements include 3–5 years in retail management, a matric, and a track record of meeting targets. You will guide a team, enforce merchandising standards, and monitor budgets to boost profitability.

Qualifications

• Grade 12 or higher; retail management qualification advantageous.
• Minimum 3–5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Strong merchandising principles and stock management understanding.
• Ability to work retail hours.

Responsibilities

• Drive sales and profitability within Audio Vision and Large Appliances categories.
• Manage GMD operations to meet budgets, turnover and gross profit targets.
• Monitor sales and expense budgets; analyse variances and act on them.
• Lead stock and merchandising to ensure optimal levels and planogram compliance.
• Ensure high-quality customer service and resolve queries professionally.
• Lead, coach and evaluate sales team performance.

Skills

Sales leadership

People management

Stock management

Merchandising

Budgeting

Customer focus

Communication

Education

Grade 12 (Matric)

Retail management qualification (advantage)

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!

Minimum Requirements

• Grade 12 (Matric); tertiary qualification in Retail Management or related field advantageous.
• Minimum 3-5 years' experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.
• Ability to work retail hours

Competencies

• Strong leadership and people management skills.
• Excellent communication and interpersonal abilities.
• Analytical mindset with attention to detail.
• Sales-driven and customer-focused approach.
• Ability to work under pressure and manage competing priorities.
• High level of initiative, energy, and commitment to achieving results.

Key Responsibilities

• Sales & Financial Performance
  • Drive sales and profitability within the Audio Vision and Large Appliances categories.
  • Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.
  • Monitor sales and expense budgets, analysing variances and implementing corrective actions.
  • Identify opportunities to increase sales and improve customer engagement.
• Stock & Merchandise Management
  • Lead the team to maintain optimal stock levels and minimize out-of-stock situations.
  • Analyse stock reports and take timely action to ensure correct product availability and range.
  • Oversee merchandising standards and ensure compliance with planograms and visual guidelines.
  • Implement and monitor shrinkage control measures to minimize losses.
• Customer Service Excellence
  • Ensure consistent delivery of high-quality customer service by all team members.
  • Respond to customer queries and concerns in a professional and solution-oriented manner.
  • Promote a culture focused on customer satisfaction and positive shopping experiences.
• People Leadership & Performance Management
  • Lead, motivate, and coach the sales team to achieve departmental goals.
  • Monitor individual and team performance, providing regular feedback and implementing corrective actions where necessary.
  • Foster a high-performance culture characterized by teamwork, accountability, and urgency.
• Promotions & Marketing
  • Coordinate and execute promotional and marketing activities within the department.
  • Ensure in-store promotions are correctly implemented and effectively communicated to customers.
• Operations & Compliance
  • Ensure compliance with company policies, standard operating procedures, and safety regulations.
  • Uphold security and stock control measures to reduce shrinkage.
  • Maintain accurate records and reporting related to sales, stock, and departmental performance.

Closing Date: 20 October 20 26

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

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