Multi Media Manager

Pick n Pay Retailers; Johannesburg; On-site; ZAR 300,000 - 420,000; Full time

Job summary

Pick n Pay Retailers in Johannesburg is seeking an experienced Retail Manager to lead Audio Vision and Large Appliances categories. You will drive sales, manage budgets and stock levels, and ensure high-quality customer service across the department.

The ideal candidate has 3–5 years of retail management experience, strong leadership, and a track record of achieving targets. The role requires retail hours and a hands-on, analytical approach to merchandising and operations.

Qualifications

• Grade 12 (Matric) required; tertiary qualification in Retail Management advantageous.
• 3–5 years’ experience in retail management, preferably in General Merchandise or Electronics.
• Proven track record in achieving sales and operational targets.
• Sound understanding of merchandising principles and stock management systems.
• Ability to work retail hours.

Responsibilities

• Drive sales and profitability within the Audio Vision and Large Appliances categories.
• Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.
• Monitor sales and expense budgets, analysing variances and implementing corrective actions.
• Identify opportunities to increase sales and improve customer engagement.
• Lead the team to maintain optimal stock levels and minimize out-of-stock situations.
• Analyse stock reports and take timely action to ensure correct product availability and range.
• Oversee merchandising standards and ensure compliance with planograms and visual guidelines.
• Implement and monitor shrinkage control measures to minimize losses.
• Ensure consistent delivery of high-quality customer service by all team members.
• Respond to customer queries and concerns in a professional and solution-oriented manner.
• Promote a culture focused on customer satisfaction and positive shopping experiences.
• Lead, motivate, and coach the sales team to achieve departmental goals.
• Monitor individual and team performance, providing regular feedback and corrective actions.
• Foster a high-performance culture characterized by teamwork, accountability, and urgency.
• Coordinate and execute promotional and marketing activities within the department.
• Ensure in-store promotions are correctly implemented and effectively communicated to customers.
• Ensure compliance with company policies, standard operating procedures, and safety regulations.
• Uphold security and stock control measures to reduce shrinkage.
• Maintain accurate records and reporting related to sales, stock, and departmental performance.

Skills

Leadership

Communication

Analytical thinking

Customer focus

Attention to detail

Education

Matric (Grade 12)

Retail management qualification

Tools

Stock management systems

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing! Minimum Requirements Grade 12 (Matric); tertiary qualification in Retail Management or related field advantageous.

Minimum 3–5 years’ experience in retail management, preferably in General Merchandise or Electronics.

Proven track record in achieving sales and operational targets.

Sound understanding of merchandising principles and stock management systems.

Ability to work retail hours.

Competencies Strong leadership and people management skills.

Excellent communication and interpersonal abilities.

Analytical mindset with attention to detail.

Sales-driven and customer-focused approach.

Ability to work under pressure and manage competing priorities.

High level of initiative, energy, and commitment to achieving results.

Key Responsibilities:

• Sales & Financial Performance Drive sales and profitability within the Audio Vision and Large Appliances categories.


• Manage GMD operations to achieve or exceed budgets, turnover, and gross profit targets.


• Monitor sales and expense budgets, analysing variances and implementing corrective actions.


• Identify opportunities to increase sales and improve customer engagement.


• Stock & Merchandise Management Lead the team to maintain optimal stock levels and minimize out-of-stock situations.


• Analyse stock reports and take timely action to ensure correct product availability and range.


• Oversee merchandising standards and ensure compliance with planograms and visual guidelines.


• Implement and monitor shrinkage control measures to minimize losses.


• Customer Service Excellence Ensure consistent delivery of high-quality customer service by all team members.


• Respond to customer queries and concerns in a professional and solution-oriented manner.


• Promote a culture focused on customer satisfaction and positive shopping experiences.


• People Leadership & Performance Management Lead, motivate, and coach the sales team to achieve departmental goals.


• Monitor individual and team performance, providing regular feedback and implementing corrective actions where necessary.


• Foster a high-performance culture characterized by teamwork, accountability, and urgency.


• Promotions & Marketing Coordinate and execute promotional and marketing activities within the department.


• Ensure in-store promotions are correctly implemented and effectively communicated to customers.


• Operations & Compliance Ensure compliance with company policies, standard operating procedures, and safety regulations.


• Uphold security and stock control measures to reduce shrinkage.


• Maintain accurate records and reporting related to sales, stock, and departmental performance.

Closing Date: 20 October 2026

If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us! Discover who we are Our Mission “We serve! With our hearts we create a great place to be, with our minds we create an excellent place to shop.” We are glad you have expressed an interest in working with us. Pick n Pay strives to continuously source talented, innovative, and motivated Individuals like you. Explore all available career opportunities, review your professional profile, and find other vacancies that match your skill sets. All the best