MSP IT Support Engineer: 3rd Line, Multi-Client Expert

Recruitment; Cape Town; On-site; ZAR 320,000 - 520,000; Full time

Job summary

Recruitment in Cape Town is seeking an Intermediate IT Support Engineer in the Southern Suburbs. You’ll join a small IT support team delivering hands-on help to multiple clients across desktops, servers, networks, cloud services and security.

You’ll handle complex third-line issues and assist with everyday user requests. Responsibilities include setting up users, resolving email problems, restoring servers and troubleshooting network outages; MSP experience is essential and non‑negotiable.

Qualifications

• 5+ years’ experience in IT support and infrastructure management.
• 3+ years’ MSP experience supporting multiple clients against SLAs (essential).
• National Diploma in IT or equivalent.
• Strong Windows desktop and Windows Server support experience.
• Experience with Microsoft 365 including Exchange Online, SharePoint, OneDrive and Teams.

Responsibilities

• Provide first-, second- and third-line support across multiple client environments.
• Set up users, configure new computers and resolve hardware, software, connectivity, email and access issues.
• Install, configure and maintain desktops, servers, network equipment and virtual infrastructure.
• Administer Microsoft 365 users, mailboxes, licences, permissions and email security.
• Diagnose and resolve server failures, network outages and other critical incidents.
• Assist with network and infrastructure design, changes, installation and commissioning.
• Monitor system health, security alerts, storage capacity and backup status.
• Perform preventative maintenance, patching, upgrades and scheduled reboots.

Skills

MSP experience

Windows Server

Microsoft 365

Network troubleshooting

Security fundamentals

Education

National Diploma in IT or equivalent

Tools

Active Directory

DNS/DHCP

Veeam

Meraki/Netgear

Hyper-V/VMware

Job description

Recruitment in Cape Town is seeking an Intermediate IT Support Engineer in the Southern Suburbs. You’ll join a small IT support team delivering hands-on help to multiple clients across desktops, servers, networks, cloud services and security.

You’ll handle complex third-line issues and assist with everyday user requests. Responsibilities include setting up users, resolving email problems, restoring servers and troubleshooting network outages; MSP experience is essential and non‑negotiable.